# Teamwork Desk + Supabase

> Integrate operational data from Teamwork Desk into Supabase with Erathos. An incremental, no-code pipeline with full observability. Get started free.

Source: https://www.erathos.com/en/pipelines/teamwork-desk-supabase
Em português: https://www.erathos.com/pipelines/teamwork-desk-supabase

Teamwork Desk is a helpdesk and customer support platform developed by Teamwork.

With Erathos, you can sync data from Teamwork Desk to Supabase in just a few minutes. Our platform handles the entire data movement process to your open-source backend platform built on PostgreSQL, and lets you combine that data with other sources. That way, your time stays focused on what really drives value — extracting insights and making data-driven decisions.

### Which Teamwork Desk data does Erathos sync with Supabase?

The integration automatically syncs the main Teamwork Desk objects:

- **Tickets and cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and account details
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and reasons for opening
- **CSAT (Customer Satisfaction)** — scores, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Teamwork Desk with Supabase?

In Supabase, your data is available through auto-generated REST and GraphQL APIs based on the schema — accessible directly from your app without extra layers. Row Level Security ensures each user only sees the data they’re supposed to see. It’s ideal for product teams that want real-time analytical data available in the application database.

### How it works

Erathos connects to Teamwork Desk through the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the destination in Supabase. The sync uses smart UPSERT in Supabase (PostgreSQL) to ensure data consistency. You also choose the sync frequency, the objects to sync, and the target schema. Each run is fully observable: execution time, rows processed, and alerts via Slack or email.

## Teamwork Desk data in Supabase in minutes

### Teamwork Desk connector ready to use

Connect Teamwork Desk to Supabase and automatically export data. Centralize customer support information for analysis — no spreadsheets and no scripts.

### Full control over your Teamwork Desk pipelines

Configure scheduling, frequency, and sync type at the table level. Configure sync frequency and type on a per-table basis. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it lands in the database.

### End-to-end observability

Stop finding out about Teamwork Desk issues only when the business team complains. Every run is logged with runtime, rows processed, and error context. Automatic alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your analytics always have fresh data.

## Centralizing Teamwork Desk data in Supabase has never been easier

Erathos is a data ingestion platform built for operations and data teams. With the Teamwork Desk connector, you can automatically centralize operational data and metrics in Supabase — always up to date, with full observability into every run and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Teamwork Desk to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box opacity of traditional market tools.

### Which Teamwork Desk data does Erathos sync to Supabase?

Erathos syncs Teamwork Desk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling end-to-end support analytics.

### How often does Erathos sync Teamwork Desk data to Supabase?

You can configure sync frequency from every 5 minutes up to once a day, at the table level. Erathos uses incremental sync — only new or updated records are processed on each run, keeping the Teamwork Desk pipeline efficient and Supabase costs predictable.

### What happens if a Teamwork Desk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Teamwork Desk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Teamwork Desk to Supabase and start syncing right away — no credit card required.