# Octadesk + Supabase

> Integrate Octadesk chats, tickets, and contacts into Supabase with Erathos. Incremental pipelines, zero-code, and full observability. Start for free.

Source: https://www.erathos.com/en/pipelines/octadesk-supabase
Em português: https://www.erathos.com/pipelines/octadesk-supabase

Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single dashboard, featuring AI automations and comprehensive ticket management. Used by more than 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without growing the team. Amazon S3, in turn, is AWS's object storage service, widely used as a data lake for large-scale analytics.

With Erathos, your Octadesk data arrives at Supabase ready to power applications via REST, GraphQL, or Realtime Subscriptions, without your team needing to build the synchronization layer from scratch.

### What Octadesk data does Erathos sync to Amazon S3?

The integration automatically syncs key Octadesk objects:

- **Chats and messages**: conversations, interactions, and full history by channel
- **Tickets**: status, priority, assignee, and resolution time
- **Ticket interactions**: messages, updates, and support history
- **Contacts and organizations**: registration data, history, and segmentation
- **Satisfaction surveys**: CSAT responses and ratings
- **Tags, groups, forms, priorities, and ticket types**: taxonomy and operational configurations

### Why sync Octadesk with Supabase?

In Supabase, Octadesk data becomes available via REST, GraphQL, and Realtime Subscriptions, ready to power applications built by teams without specialized data engineering resources.

### How it works

Erathos connects to Octadesk via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Supabase costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Supabase in minutes. Automatically sync chats, tickets, contacts, and CSAT surveys — available via REST, GraphQL, and Realtime Subscriptions.

### Complete control over your Octadesk pipelines

Configure sync frequency and type per table. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it hits the database.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data into Supabase has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics into Supabase — keeping your customer service data ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Supabase?

Erathos syncs chats, messages, tickets, ticket interactions, contacts, organizations, CSAT surveys, and all operational configurations (such as tags, groups, forms, priorities, types, and ticket channels) from Octadesk to Supabase.

### How often does Erathos sync data from Octadesk to Supabase?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Supabase costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Supabase and start syncing immediately — no credit card required.