# Octadesk + Snowflake

> Automatically sync Octadesk chats, tickets, and CSAT surveys to Snowflake. Incremental pipeline, full observability, and zero maintenance. Start free.

Source: https://www.erathos.com/en/pipelines/octadesk-snowflake
Em português: https://www.erathos.com/pipelines/octadesk-snowflake

Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — in a single dashboard, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent capabilities to scale support operations without growing your headcount. Snowflake, on the other hand, is a cloud-native data warehouse with decoupled compute and storage, ideal for collaborative analytics at scale.

With Erathos, you can integrate Octadesk data into Snowflake in just a few minutes. Our platform handles the entire data movement process to your data warehouse, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting powerful insights and making data-driven decisions.

### What Octadesk data does Erathos sync to Snowflake?

The integration automatically syncs major Octadesk objects:

- **Chats and messages** — conversations, interactions, and full history by channel
- **Tickets** — status, priority, assignee, and resolution time
- **Ticket interactions** — messages, updates, and support history
- **Contacts and organizations** — profile data, history, and segmentation
- **Satisfaction surveys** — CSAT responses and ratings
- **Tags, groups, forms, priorities, and ticket types** — taxonomy and operational configurations

### Why sync Octadesk to Snowflake?

In Snowflake, you can share Octadesk data across teams with full governance — boasting decoupled compute and storage, Time Travel for auditing, and native Data Sharing for cross-departmental collaboration.

### How it works

Erathos connects to Octadesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is recorded with full observability: runtime, lines processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Snowflake in minutes. Get chats, tickets, contacts, and CSAT surveys synced automatically — zero code required and analytics-ready.

### Complete control over your Octadesk pipelines

Configure sync frequency and type per table. Data arrives in Snowflake with separate compute and storage—scale your analytics with no impact on ingestion and with predictable costs.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data into Snowflake has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics directly into Snowflake — keeping your support data always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Snowflake?

Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Surveys, and all operational configurations (tags, groups, forms, priorities, types, and ticket channels) from Octadesk to Snowflake.

### How often does Erathos sync data from Octadesk to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Snowflake costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Octadesk to Snowflake and start syncing immediately — no credit card required.