# Octadesk + Redshift

> Sync chats, tickets, and CSAT surveys from Octadesk to Redshift automatically. Zero maintenance, real-time alerts, and setup in minutes. Start your 14-day free trial.

Source: https://www.erathos.com/en/pipelines/octadesk-redshift
Em português: https://www.erathos.com/pipelines/octadesk-redshift

Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — onto a single screen, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot features, a helpdesk, and generative AI agents to scale support without growing the team. Amazon S3, on the other hand, is AWS's object storage service, widely used as a data lake for large-scale analytics.

With Erathos, your Octadesk data arrives at Redshift ready for analytics at scale within the AWS ecosystem, merging with other sources your team already centralizes in the cluster.

### What Octadesk data does Erathos sync with Amazon S3?

The integration automatically syncs the primary Octadesk objects:

- **Chats and messages** conversations, interactions, and full history by channel
- **Tickets** status, priority, assignee, and resolution time
- **Ticket interactions** messages, updates, and support history
- **Contacts and organizations** registration data, history, and segmentation
- **Satisfaction surveys** CSAT scores and feedback
- **Tags, groups, forms, priorities, and ticket types** taxonomy and operational configurations

### Why sync Octadesk with Redshift?

In Redshift, you analyze Octadesk data at scale within the AWS ecosystem, combining it with other sources already centralized in your cluster.

### How it works

Erathos connects to Octadesk via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Redshift in minutes. Chats, tickets, contacts, and CSAT surveys synchronized automatically — ready for analysis with zero manual pipelines.

### Complete control over your Octadesk pipelines

Configure sync frequency and type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data into Redshift has never been easier

Erathos is a data ingestion platform for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics in Redshift — keeping your support data always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Redshift?

Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Surveys (CSAT), and all operational configurations (tags, groups, forms, priorities, ticket types, and channels) from Octadesk to Redshift.

### How often does Erathos sync data from Octadesk to Redshift?

You can configure synchronization frequencies from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Redshift costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Redshift and start syncing immediately — no credit card required.