# Octadesk + Databricks

> Move chats, tickets, and contacts from Octadesk to Databricks, zero-code. Get an incremental pipeline with Delta Lake support and full observability. Start your free 14-day trial.

Source: https://www.erathos.com/en/pipelines/octadesk-databricks
Em português: https://www.erathos.com/pipelines/octadesk-databricks

Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single screen, featuring AI automations and complete ticket management. Used by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent capabilities to scale support without growing the team. Amazon S3, in turn, is AWS's object storage service, widely used as a data lake for large-scale analytics.

With Erathos, Octadesk data arrives in Databricks ready to feed Machine Learning models and advanced analytics pipelines, in the same environment where your team already processes other data sources.

### What Octadesk data does Erathos sync with Amazon S3?

The integration automatically syncs key Octadesk objects:

- **Chats and messages**: conversations, interactions, and full history by channel
- **Tickets**: status, priority, owner, and resolution time
- **Ticket interactions**: messages, updates, and support history
- **Contacts and organizations**: profile data, history, and segmentation
- **Satisfaction surveys**: responses and CSAT ratings
- **Tags, groups, forms, priorities, and ticket types**: taxonomy and operational configurations

### Why sync Octadesk with Databricks?

In Databricks, Octadesk data is ready for Machine Learning models, advanced analytics, and ad-hoc queries, in the same environment where your team already builds data pipelines.

### How it works

Erathos connects to Octadesk via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Databricks in minutes. Chats, tickets, contacts, and CSAT surveys synced automatically — zero code required, and ready for analysis in your lakehouse.

### Complete control over your Octadesk pipelines

Configure frequency, sync type, and partitioning per table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries — with predictable costs.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data into Databricks has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics in Databricks — keeping your support data always available for analytics and dashboards.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Databricks?

Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, CSAT surveys, and all operational configurations (tags, groups, forms, priorities, ticket types and channels) from Octadesk to Databricks.

### How often does Erathos sync data from Octadesk to Databricks?

You can configure table-level sync frequencies ranging from every 5 minutes to daily. Erathos uses incremental syncs—processing only new or updated records on each run—to keep your Octadesk pipeline efficient and your Databricks costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Databricks and start syncing immediately — no credit card required.