# Octadesk + Azure Synapse

> Centralize Octadesk tickets, chats, and CS metrics into Azure Synapse with Erathos. No-code, incremental ELT pipeline with full observability. Start for free.

Source: https://www.erathos.com/en/pipelines/octadesk-azure-synapse
Em português: https://www.erathos.com/pipelines/octadesk-azure-synapse

Octadesk is a Brazilian customer service platform that centralizes all support channels u2014 WhatsApp, Instagram, email, and chat u2014 into a single screen, featuring AI automation and end-to-end ticket management. Used by over 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without growing the team. Azure Synapse Analytics, on the other hand, is an integrated analytics service from Microsoft that brings together enterprise data warehousing and Big Data analytics into a single environment.

With Erathos, you can integrate Octadesk data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process to your cloud analytical environment on Azure, allowing this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what truly drives value u2014 extracting valuable insights and making more data-driven decisions.

### Which Octadesk data does Erathos sync to Azure Synapse?

The integration automatically syncs key Octadesk objects:

- **Chats and messages** u2014 conversations, interactions, and full history by channel
- **Tickets** u2014 status, priority, assignee, and resolution time
- **Ticket interactions** u2014 messages, updates, and support history
- **Contacts and organizations** u2014 registration data, history, and segmentation
- **Satisfaction surveys** u2014 CSAT responses and ratings
- **Tags, groups, forms, priorities, and ticket types** u2014 taxonomy and operational configurations

### Why sync Octadesk to Azure Synapse?

In Azure Synapse, you integrate Octadesk data into the Microsoft ecosystem u2014 Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale.

### How it works

Erathos connects to Octadesk via official API and syncs your data incrementally u2014 only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Azure Synapse in minutes. Automatically sync chats, tickets, contacts, and CSAT surveys — zero code required, ready for analytics.

### Complete control over your Octadesk pipelines

Configure sync frequency and type on a table-by-table basis. Data arrives at Azure Synapse fully integrated into the Microsoft ecosystem — Power BI, Azure Data Factory, and ML pipelines ready to use.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data into Azure Synapse has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics directly into Azure Synapse — keeping your customer support data readily available for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Azure Synapse?

Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Satisfaction Surveys, and all operational configurations (tags, groups, forms, priorities, types, and ticket channels) from Octadesk to Azure Synapse.

### How often does Erathos sync data from Octadesk to Azure Synapse?

You can configure sync frequencies from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Azure Synapse costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Octadesk to Azure Synapse and start syncing immediately — no credit card required.