# Octadesk + Azure SQL Server

> Automatically sync Octadesk chats, tickets, and satisfaction surveys to Azure SQL Server. Start your 14-day free trial.

Source: https://www.erathos.com/en/pipelines/octadesk-azure-sql-server
Em português: https://www.erathos.com/pipelines/octadesk-azure-sql-server

Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — onto a single screen, with AI automation and complete ticket management. Used by more than 2,500 companies, Octadesk offers chatbot, helpdesk, and generative AI agent features to scale customer service without growing the team. Azure SQL Database (or SQL Server), on the other hand, is a relational database service by Microsoft that provides robust storage and data management capabilities at scale.

With Erathos, you can integrate data from Octadesk into Azure SQL Server in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting insights and making data-driven decisions.

### What Octadesk data does Erathos sync with Azure SQL Server?

The integration automatically syncs key Octadesk objects:

- **Chats and messages** — conversations, interactions, and full history per channel
- **Tickets** — status, priority, assignee, and resolution time
- **Ticket interactions** — messages, updates, and support history
- **Contacts and organizations** — profile data, history, and segmentation
- **Satisfaction surveys** — CSAT responses and scores
- **Tags, groups, forms, priorities, and ticket types** — taxonomy and operational settings

### Why sync Octadesk with Azure SQL Server?

In Azure SQL Server, you integrate Octadesk data into the Microsoft ecosystem, using Power BI for executive dashboards and Azure Data Factory for orchestrating broader data pipelines.

### How it works

Erathos connects to Octadesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Azure SQL Server in minutes. Chats, tickets, contacts, and CSAT surveys automatically synced, without writing a single line of code — ready for analysis in your Azure SQL Server dataset.

### Complete control over your Octadesk pipelines

Configure schedule, frequency, and sync type at the table level. Erathos uses smart UPSERTs on Azure SQL Server, ensuring data consistency and native integration with Power BI and the Microsoft ecosystem.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data into Azure SQL Server has never been easier

Erathos is a data ingestion platform built for support and data teams. With our Octadesk connector, you can automatically centralize tickets, chats, contacts, and customer service metrics inside Azure SQL Server — keeping your support data always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Azure SQL Server?

Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, Customer Satisfaction Surveys, and all operational settings (tags, groups, forms, priorities, ticket types, and channels) from Octadesk to Azure SQL Server.

### How often does Erathos sync data from Octadesk to Azure SQL Server?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Octadesk pipeline efficient and Azure SQL Server costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Azure SQL Server and start syncing immediately — no credit card required.