# Octadesk + Amazon S3

> Store Octadesk chats, tickets, and contacts in Amazon S3 with Erathos. Incremental pipeline, Parquet/Iceberg format, no-code, and full observability. Try it free for 14 days.

Source: https://www.erathos.com/en/pipelines/octadesk-amazon-s3
Em português: https://www.erathos.com/pipelines/octadesk-amazon-s3

Octadesk is a Brazilian customer service platform that centralizes all support channels — WhatsApp, Instagram, email, and chat — into a single dashboard, featuring AI automations and end-to-end ticket management. Used by more than 2,500 companies, Octadesk offers chatbot features, helpdesk, and generative AI agents to scale support operations without growing the team. Amazon S3, on the other hand, is AWS's object storage service, widely used as a data lake for large-scale analytics.

With Erathos, you can integrate Octadesk data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process to your data lake and allows this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what truly drives value — extracting valuable insights and making data-driven decisions.

### What Octadesk data does Erathos sync with Amazon S3?

The integration automatically syncs key Octadesk objects:

- **Chats and messages** — conversations, interactions, and full history by channel
- **Tickets** — status, priority, assignee, and resolution time
- **Ticket interactions** — messages, updates, and support history
- **Contacts and organizations** — profile data, history, and segmentation
- **Satisfaction surveys** — CSAT responses and ratings
- **Tags, groups, forms, priorities, and ticket types** — taxonomy and operational configurations

### Why sync Octadesk with Amazon S3?

Amazon S3 with Apache Iceberg stores your data as Parquet files with support for time-travel and schema evolution — ready for querying with Athena, Spark, Trino, or any query engine in your stack.

### How it works

Erathos connects to Octadesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the destination bucket.

## Data in your data warehouse in minutes

### Out-of-the-box Octadesk connector

Connect Octadesk to Amazon S3 in minutes. Chats, tickets, contacts, and NPS surveys automatically synced — stored in Parquet, ready for analysis without manual processing.

### Complete control over your Octadesk pipelines

Configure partitioning, file formats, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — with no need for full bucket rewrites.

### End-to-end observability

Stop finding out about Octadesk pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your SLAs and satisfaction metrics always up to date.

## Centralizing Octadesk data in Amazon S3 has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Octadesk connector, you can automatically centralize tickets, chats, contacts, and support metrics in Amazon S3 — keeping your data always up to date, with complete observability over every execution and zero maintenance.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Octadesk to their data warehouse — with complete observability for every run, zero maintenance, and without the opacity of traditional market tools.

### What Octadesk data does Erathos sync to Amazon S3?

Erathos syncs Chats, Messages, Tickets, Ticket Interactions, Contacts, Organizations, CSAT surveys, and all operational configurations (tags, groups, custom fields, priorities, types, and ticket channels) from Octadesk to Amazon S3.

### How often does Erathos sync data from Octadesk to Amazon S3?

You can configure synchronization frequencies from every 5 minutes to daily, at the table level. Erathos utilizes incremental syncs — only new or updated records are processed in each run, keeping the Octadesk pipeline efficient and Amazon S3 costs predictable.

### What happens if an Octadesk sync fails?

Erathos automatically detects pipeline failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every execution is logged with runtimes, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Octadesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Octadesk to Amazon S3 and start syncing immediately — no credit card required.