# Nuvia + Snowflake

> Centralize Nuvia conversations, agents, and contacts in Snowflake with Erathos. Incremental pipeline, no-code, and full observability. Start for free.

Source: https://www.erathos.com/en/pipelines/nuvia-api-snowflake
Em português: https://www.erathos.com/pipelines/nuvia-api-snowflake

Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, businesses automate customer support across multiple channels while keeping a complete history of every interaction.

With Erathos, you can integrate Nuvia data into Snowflake in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value: extracting actionable insights and making more data-driven decisions.

### What Nuvia data does Erathos sync to Snowflake?

The integration automatically syncs Nuvia's core objects:

- **Agents** configurations, models, and status of each AI agent
- **Conversations** subject, status, and links to agents and contacts, with incremental sync
- **Messages** content, type, and sender of each message exchanged
- **Contacts** registration details and status of each contact
- **Campaigns** status, type, and subscriptions for each campaign
- **Inboxes and Knowledge Base** inboxes and articles used by the agents
- **Custom Tables** custom tables and records created in Nuvia, with incremental sync

### Why sync Nuvia with Snowflake?

Inside Snowflake, you can combine Nuvia support data with other sources using elastic compute, preventing resource contention between different teams querying the same data simultaneously.

### How it works

Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to sync, and the target dataset in Snowflake. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Nuvia connector

Connect Nuvia to Snowflake in minutes. Conversations, agents, contacts, and campaigns automatically synced, with zero code required and ready for analytics.

### Full control over your Nuvia pipelines

Configure sync frequency and type per table. Data lands in Snowflake ready for secure sharing across teams and integration with BI and ML tools, with zero data duplication.

### End-to-end observability

Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.

## Centralizing Nuvia data into Snowflake has never been easier

Erathos is a data ingestion platform for support and data teams. With the Nuvia connector, you can automatically centralize conversations, agents, contacts, and campaigns in Snowflake, keeping support data always ready for analysis.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.

### What Nuvia data does Erathos sync to Snowflake?

Erathos syncs Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and custom tables from Nuvia to Snowflake. Conversations and custom tables sync incrementally.

### How often does Erathos sync data from Nuvia to Snowflake?

Custom conversations and tables sync incrementally—ranging from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and costs predictable.

### What happens if a Nuvia sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.

### Is there a free trial for the Nuvia connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to Snowflake and start syncing as soon as your destination is ready—no credit card required.