# Nuvia + Redshift

> Integrate Nuvia conversations, agents, and contacts into Redshift with Erathos. Centralized support data, analytics-ready. Start for free.

Source: https://www.erathos.com/en/pipelines/nuvia-api-redshift
Em português: https://www.erathos.com/pipelines/nuvia-api-redshift

Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of each interaction.

With Erathos, you can integrate data from Nuvia into Redshift in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to cross-reference this data with other sources in your Data Warehouse. This keeps your time focused on what truly drives value: extracting key insights and making more data-driven decisions.

### What Nuvia data does Erathos sync to Redshift?

The integration automatically syncs Nuvia's main objects:

- **Agents** settings, models, and status for each AI agent
- **Conversations** subject, status, and links to agents and contacts (incremental sync)
- **Messages** content, type, and sender of each exchanged message
- **Contacts** registration details and status for each contact
- **Campaigns** status, type, and subscriptions for each campaign
- **Inboxes and Knowledge Base** inboxes and articles used by agents
- **Custom Tables** customized tables and records created in Nuvia (incremental sync)

### Why sync Nuvia with Redshift?

Nuvia's native reports show conversation volumes and AI agent performance, but they miss the business impact. Inside Redshift, you can join customer service data with product metrics, sales, and CSAT to calculate true resolution time, pinpoint AI agent bottlenecks, and correlate service quality with customer retention.

### How it works

Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. The remaining objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to replicate, and the destination schema inside your Redshift cluster. Every execution is logged with complete observability: runtime, rows processed, error context, and instant Slack or email alerts if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Nuvia connector

Connect Nuvia to Redshift and automatically sync conversations, agents, contacts, and campaigns. Centralize your support data for analytics without CSVs or custom scripts.

### Full control over your Nuvia pipelines

Configure sync frequency and type per table. Incremental sync for Redshift, processing only new records in each run without reprocessing everything from scratch.

### End-to-end observability

Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.

## Centralizing Nuvia data into Redshift has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to Redshift, ensuring your customer support data is centralized and analytics-ready.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.

### What Nuvia data does Erathos sync to Redshift?

Erathos syncs Nuvia Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and Custom Tables into Redshift. Conversations and custom tables are synced incrementally.

### How often does Erathos sync data from Nuvia to Redshift?

Custom conversations and tables sync incrementally—ranging from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and Redshift costs predictable.

### What happens if a Nuvia sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.

### Is there a free trial for the Nuvia connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to Redshift and start syncing immediately, no credit card required.