# Nuvia + PostgreSQL

> Sync Nuvia conversations, contacts, and campaigns to PostgreSQL incrementally with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/nuvia-api-postgresql
Em português: https://www.erathos.com/pipelines/nuvia-api-postgresql

Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction.

With Erathos, you can integrate Nuvia data into PostgreSQL in just a few minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value: extracting deep insights and making data-driven decisions.

### What Nuvia data does Erathos sync to PostgreSQL?

The integration automatically syncs Nuvia's core objects:

- **Agents**: configurations, models, and status of each AI agent
- **Conversations**: subject, status, and links to agents and contacts, with incremental sync
- **Messages**: content, type, and sender of each exchanged message
- **Contacts**: profile details and status of each contact
- **Campaigns**: status, type, and subscriptions for each campaign
- **Inboxes and Knowledge Base**: inboxes and articles used by agents
- **Custom Tables**: custom tables and records created in Nuvia, with incremental sync

### Why sync Nuvia to PostgreSQL?

Nuvia's built-in reports show conversation volume and AI agent performance, but they miss the broader business impact. In PostgreSQL, you can join customer service data with product, sales, and customer satisfaction metrics to calculate actual resolution times, pinpoint bottlenecks in your AI agents, and correlate support quality with retention.

### How it works

Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and PostgreSQL storage costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to sync, and the target schema in your PostgreSQL database. Every execution is logged with full observability: run time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Nuvia connector

Connect Nuvia to PostgreSQL and automatically sync chats, agents, contacts, and campaigns. Centralize your support data for analysis without CSVs or custom scripts.

### Full control over your Nuvia pipelines

Configure sync frequency and sync type per table. Erathos uses smart UPSERT in PostgreSQL, ensuring data consistency even during reprocessing.

### End-to-end observability

Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.

## Centralizing Nuvia data into PostgreSQL has never been easier

Erathos is a data ingestion platform for customer support and data teams. With the Nuvia connector, you automatically export conversations, agents, contacts, and campaigns to PostgreSQL, keeping your support data centralized and analysis-ready.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.

### What Nuvia data does Erathos sync to PostgreSQL?

Erathos syncs Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and custom tables from Nuvia to PostgreSQL. Conversations and custom tables are synced incrementally.

### How often does Erathos sync data from Nuvia to PostgreSQL?

Custom chats and tables sync incrementally—from every 5 minutes to daily—at the table level. Other objects sync via full-refresh on every run, keeping the Nuvia pipeline efficient and PostgreSQL costs predictable.

### What happens if a Nuvia sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.

### Is there a free trial for the Nuvia connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to PostgreSQL and start syncing immediately, no credit card required.