# Nuvia + Databricks > Bring conversations, agents, and knowledge base from Nuvia to Databricks. ML and analytics-ready data with Erathos. Start for free. Source: https://www.erathos.com/en/pipelines/nuvia-api-databricks Em português: https://www.erathos.com/pipelines/nuvia-api-databricks Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while keeping a complete history of every interaction. With Erathos, you can integrate data from Nuvia into Databricks in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what really drives value: extracting valuable insights and making data-driven decisions. ### What Nuvia data does Erathos sync with Databricks? The integration automatically syncs the main objects from Nuvia: - **Agents**: configurations, model, and status of each AI agent - **Conversations**: subject, status, agent, and contact relationships, with incremental sync - **Messages**: content, type, and sender of each message exchanged - **Contacts**: profile data and status of each contact - **Campaigns**: status, type, and subscriptions for each campaign - **Inboxes and Knowledge Base**: inboxes and articles used by agents - **Custom Tables**: custom tables and records created in Nuvia, with incremental sync ### Why sync Nuvia with Databricks? Nuvia's native reports show conversation volume and AI agent performance, but not business impact. Within Databricks, you can connect support data with product, sales, and customer satisfaction metrics to calculate real-time resolution time, pinpoint bottlenecks in AI agents, and correlate support quality with retention. ### How it works Erathos connects to Nuvia via official API, syncing conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) are synced via full-refresh. You choose the sync frequency, the objects to replicate, and the destination catalog in Databricks. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Out-of-the-box Nuvia connector Connect Nuvia to Databricks to automatically sync your conversations, agents, contacts, and campaigns. Centralize your customer support data for analysis without dealing with CSVs or writing custom scripts. ### Full control over your Nuvia pipelines Configure frequency, sync type, and partitioning per table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries, with predictable costs. ### End-to-end observability Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports. ## Centralizing Nuvia data in Databricks has never been easier Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to Databricks, keeping your support data centralized and analytics-ready. ## FAQ ### What is Erathos and how can it help my business? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market. ### What Nuvia data does Erathos sync to Databricks? Erathos syncs Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and Custom Tables from Nuvia to Databricks. Conversations and custom tables are synced incrementally. ### How often does Erathos sync data from Nuvia to Databricks? Custom chats and tables sync incrementally—from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping the Nuvia pipeline efficient and Databricks costs predictable. ### What happens if a Nuvia sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours. ### Is there a free trial for the Nuvia connector? Yes. Every Erathos connector comes with a 14-day free trial. Connect Nuvia to Databricks and start syncing immediately, no credit card required.