# Nuvia + ClickHouse

> Export Nuvia conversations and messages to ClickHouse with Erathos. Real-time customer support analytics with Erathos. Get started for free.

Source: https://www.erathos.com/en/pipelines/nuvia-api-clickhouse
Em português: https://www.erathos.com/pipelines/nuvia-api-clickhouse

Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in one single place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction.

With Erathos, you can integrate data from Nuvia into Clickhouse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what truly drives value: extracting valuable insights and making more data-driven decisions.

### What Nuvia data does Erathos sync to Clickhouse?

The integration automatically syncs Nuvia's core objects:

- **Agents** settings, models, and status for each AI agent
- **Conversations** subject, status, and links to agents and contacts, with incremental sync
- **Messages** content, type, and sender of each exchanged message
- **Contacts** registration details and status for each contact
- **Campaigns** status, type, and subscriptions for each campaign
- **Inboxes and knowledge bases** inboxes and articles used by agents
- **Custom tables** custom tables and records created in Nuvia, with incremental sync

### Why sync Nuvia to Clickhouse?

Nuvia's reports show conversation volumes and AI agent performance, but not the overall business impact. In Clickhouse, you can connect customer service data with product, sales, and customer satisfaction metrics to calculate actual resolution times, identify bottlenecks in AI agents, and correlate service quality with retention.

### How it works

Erathos connects to Nuvia via the official API and syncs conversations and custom tables incrementally—only new or updated records are processed on each run, keeping pipelines fast and Clickhouse costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) sync via full-refresh. You choose the sync frequency, the objects to sync, and the target table in Clickhouse. Each execution is logged with full observability: runtime, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Nuvia connector

Connect Nuvia to Clickhouse and automatically sync conversations, agents, contacts, and campaigns. Centralize your support data for analysis—no CSVs, no scripts required.

### Full control over your Nuvia pipelines

Configure sync frequency and ingestion mode per table. Data arrives in ClickHouse optimized for OLAP queries, allowing you to analyze millions of messages and conversations in milliseconds.

### End-to-end observability

Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.

## Centralizing Nuvia data into ClickHouse has never been easier

Erathos is a data ingestion platform for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to Clickhouse, keeping your support data centralized and analytics-ready.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.

### What Nuvia data does Erathos sync to ClickHouse?

Erathos syncs Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge bases, and Custom tables from Nuvia to Clickhouse. Conversations and custom tables sync incrementally.

### How often does Erathos sync data from Nuvia to ClickHouse?

Custom chats and tables sync incrementally—ranging from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and Clickhouse costs predictable.

### What happens if a Nuvia sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.

### Is there a free trial for the Nuvia connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Nuvia to Clickhouse and start syncing immediately, no credit card required.