# Nuvia + Azure Synapse > Centralize Nuvia conversations, agents, and contacts in Azure Synapse with Erathos. No-code, incremental pipelines and full observability. Start free. Source: https://www.erathos.com/en/pipelines/nuvia-api-azure-synapse Em português: https://www.erathos.com/pipelines/nuvia-api-azure-synapse Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction. With Erathos, you can integrate Nuvia data into Azure Synapse in minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually delivers value: extracting valuable insights and making data-driven decisions. ### What Nuvia data does Erathos sync with Azure Synapse? The integration automatically syncs key Nuvia objects: - **Agents**: settings, model, and status of each AI agent - **Conversations**: subject, status, and relationship with agent and contact, with incremental sync - **Messages**: content, type, and sender of each message exchanged - **Contacts**: profile data and status of each contact - **Campaigns**: status, type, and subscriptions of each campaign - **Inboxes and Knowledge Base**: inboxes and articles used by the agents - **Custom Tables**: custom tables and records created in Nuvia, with incremental sync ### Why sync Nuvia with Azure Synapse? In Azure Synapse, you integrate Nuvia data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale. ### How it works Erathos connects to Nuvia via the official API and syncs conversations and custom tables incrementally—only new or updated records are processed in each run, keeping pipelines fast and costs predictable. Other objects (agents, contacts, campaigns, messages, inboxes, and knowledge bases) sync via full-refresh. You choose the sync frequency, the objects to sync, and the target dataset in Azure Synapse. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Out-of-the-box Nuvia connector Connect Nuvia to Azure Synapse in minutes. Automatically sync chats, agents, contacts, and campaigns—no code required and ready for analytics. ### Full control over your Nuvia pipelines Configure sync frequency and sync type per table. Data arrives at Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use. ### End-to-end observability Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports. ## Centralizing Nuvia data into Azure Synapse has never been easier Erathos is a data ingestion platform built for support and data teams. With the Nuvia connector, you can automatically centralize conversations, agents, contacts, and campaigns into Azure Synapse, keeping your customer support data constantly available for analysis. ## FAQ ### What is Erathos and how can it help my business? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market. ### What Nuvia data does Erathos sync to Azure Synapse? Erathos syncs Nuvia's Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and custom Tables to Azure Synapse. Conversations and custom tables sync incrementally. ### How often does Erathos sync data from Nuvia to Azure Synapse? Custom conversations and tables sync incrementally—ranging from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping Nuvia's pipeline efficient and costs predictable. ### What happens if a Nuvia sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours. ### Is there a free trial for the Nuvia connector? Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to Azure Synapse and start syncing as soon as your destination is ready—no credit card required.