# Nuvia + Azure SQL Server

> Sync Nuvia conversations, contacts, and agents with Azure SQL Server and connect directly to Power BI. Get started for free.

Source: https://www.erathos.com/en/pipelines/nuvia-api-azure-sql-server
Em português: https://www.erathos.com/pipelines/nuvia-api-azure-sql-server

Nuvia is a customer service platform powered by AI agents, centralizing conversations, contacts, campaigns, and knowledge bases in a single place. With Nuvia, companies automate customer service across multiple channels while maintaining a complete history of every interaction.

With Erathos, you can integrate Nuvia data into Azure SQL Server in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing this data to be joined with other sources in your Data Warehouse. This way, your time is focused on what actually drives value: extracting valuable insights and making more data-driven decisions.

### What Nuvia data does Erathos sync to Azure SQL Server?

The integration automatically syncs Nuvia's core objects:

- **Agents** settings, model, and status of each AI agent
- **Conversations** subject, status, and link to agent and contact, with incremental sync
- **Messages** content, type, and sender of each message exchanged
- **Contacts** registration details and status of each contact
- **Campaigns** status, type, and subscriptions for each campaign
- **Inboxes and Knowledge Base** inboxes and articles used by the agents
- **Custom Tables** custom tables and records created in Nuvia, with incremental sync

### Why sync Nuvia to Azure SQL Server?

Nuvia's native reports show conversation volume and AI agent performance, but not the business impact. In Azure SQL Server, you can combine support data with product, sales, and customer satisfaction metrics—calculating real-time resolution time, identifying AI agent bottlenecks, and correlating support quality with customer retention.

### How it works

Erathos connects to Nuvia via official API and syncs conversations and custom tables incrementally; only new or updated records are processed in each run, keeping pipelines fast and Azure SQL Server costs predictable. All other objects (agents, contacts, campaigns, messages, inboxes, and knowledge base) are synced via full-refresh. You choose the sync frequency, the objects to be synced, and the destination schema in your Azure SQL Server database. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Nuvia connector

Connect Nuvia to Azure SQL Server and automatically sync conversations, agents, contacts, and campaigns. Centralize your support and customer service data for analysis, with no CSVs and no scripts required.

### Full control over your Nuvia pipelines

Configure the schedule, frequency, and sync type at the table level. Erathos uses smart UPSERTs in Azure SQL Server, ensuring data consistency and native integration with Power BI and the Microsoft ecosystem.

### End-to-end observability

Stop finding out about Nuvia pipeline failures only when the business team complains. Every execution is logged with run times, rows processed, and error context. Get automatic alerts via Slack, Discord, or email the moment something goes wrong, keeping your support data fresh for your reports.

## Centralizing Nuvia data in Azure SQL Server has never been easier

Erathos is a data ingestion platform for support and data teams. With the Nuvia connector, you can automatically export conversations, agents, contacts, and campaigns to Azure SQL Server, keeping your customer support data centralized and analysis-ready.

## FAQ

### What is Erathos and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Nuvia to their data warehouse, providing full observability into every run, zero maintenance, and none of the opacity of traditional tools on the market.

### What Nuvia data does Erathos sync to Azure SQL Server?

Erathos syncs Agents, Conversations, Messages, Contacts, Campaigns, Inboxes, Knowledge Base, and custom tables from Nuvia to Azure SQL Server. Conversations and custom tables are synced incrementally.

### How often does Erathos sync data from Nuvia to Azure SQL Server?

Custom chats and tables sync incrementally—ranging from every 5 minutes to daily—at the table level. All other objects sync via full-refresh on every run, keeping the Nuvia pipeline efficient and Azure SQL Server costs predictable.

### What happens if a Nuvia sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context, allowing your team to debug in minutes, not hours.

### Is there a free trial for the Nuvia connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Nuvia to Azure SQL Server and start syncing immediately—no credit card required.