# Movidesk + Snowflake

> Centralize Movidesk tickets, conversations, and interactions into Snowflake with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/movidesk-snowflake
Em português: https://www.erathos.com/pipelines/movidesk-snowflake

Movidesk is a cloud-based customer service platform that offers comprehensive solutions for ticket management, process automation, and effective communication. Snowflake, on the other hand, is a serverless Big Data solution developed by Google, providing robust capabilities for large-scale data storage and analytics.

With Erathos, you can integrate Movidesk data into Snowflake in just a few minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making data-driven decisions.

### What Movidesk data does Erathos sync to Snowflake?

The integration automatically syncs the main Movidesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Movidesk to Snowflake?

In Snowflake, you can combine Movidesk data with other sources using elastic compute, without resource contention between different teams querying the same data simultaneously.

### How it works

Erathos connects to Movidesk via its official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Movidesk connector

Connect Movidesk to Snowflake in minutes. Tickets, interactions, SLAs, and agent data synced automatically — ready for analysis without manual pipeline engineering.

### Complete control over your Movidesk pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

Stop finding out about Movidesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected behavior — with SLAs and satisfaction metrics always up to date.

## Centralizing Movidesk data into Snowflake has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Movidesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Snowflake — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional market tools.

### What Movidesk data does Erathos sync to Snowflake?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Movidesk to Snowflake. Custom ticket fields and service categories are also exported automatically.

### How often does Erathos sync data from Movidesk to Snowflake?

You can configure the sync frequency at the table level, ranging from every 5 minutes to daily. Erathos uses incremental syncs — meaning only new or updated records are processed in each run, keeping the Movidesk pipeline efficient and Snowflake costs predictable.

### What happens if a Movidesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Movidesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Movidesk to Snowflake and start syncing immediately — no credit card required.