# Movidesk + Redshift

> Integrate data into Redshift with Erathos. Sync data from Movidesk with Erathos, an incremental, no-code pipeline with full observability.

Source: https://www.erathos.com/en/pipelines/movidesk-redshift
Em português: https://www.erathos.com/pipelines/movidesk-redshift

Movidesk is a cloud-based customer service platform that offers comprehensive solutions for ticket management, process automation, and effective communication. Postgres, on the other hand, is a highly robust and scalable open-source relational database management system. It supports a wide range of data types and advanced features.

With Erathos, your Movidesk data is delivered to Redshift, analytics-ready inside the AWS ecosystem, merging with other sources your team already centralizes in your cluster.

### What Movidesk data does Erathos sync with PostgreSQL?

The integration automatically syncs key Movidesk objects:

- **Tickets** status, priority, assignee, and resolution time
- **Interactions** messages, replies, and conversation history
- **Agents** individual performance and workload
- **SLAs** compliance, violations, and metrics by category
- **CSAT** customer satisfaction ratings and feedback
- **Tags and categories** contact reason taxonomy

### Why sync Movidesk with Redshift?

In Redshift, you can analyze Movidesk data at scale within the AWS ecosystem, combining it with other sources already centralized in your cluster.

### How it works

Erathos connects to Movidesk via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, processed rows, contextual errors, and instant alerts via Slack or email if anything goes wrong.

## Movidesk data in Redshift in minutes

### Ready-to-use Movidesk connector

Connect Movidesk to Redshift and automatically export data. Centralize project management information for analysis — no spreadsheets, no scripts.

### Full control over your Movidesk pipelines

Set the schedule, frequency, and sync type at the table level. Set the frequency and sync type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch and with predictable AWS costs.

### End-to-end observability

Stop finding out about Movidesk failures only when the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything goes off track — so your data stays fresh for analysis.

## Centralizing Movidesk data in Redshift has never been this easy

Erathos is a data ingestion platform built for support and data teams. With the Movidesk connector, you can automatically centralize tickets, customers, and support metrics in Redshift — always up-to-date data, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box opacity common in traditional market tools.

### Which Movidesk data does Erathos sync to Redshift?

Erathos syncs Movidesk tasks, projects, sprints, members, comments, statuses, and delivery metrics with your Data Warehouse incrementally and with no code required.

### How often does Erathos sync data from Movidesk to Redshift?

You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Movidesk pipeline efficient and Redshift costs predictable.

### What happens if a Movidesk synchronization fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Movidesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Movidesk to Redshift and start syncing right away — no credit card required.