# Movidesk + ClickHouse

> Centralize Movidesk tickets, conversations, and interactions into ClickHouse with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/movidesk-clickhouse
Em português: https://www.erathos.com/pipelines/movidesk-clickhouse

Movidesk is a cloud-based customer service platform that offers comprehensive solutions for ticket management, process automation, and effective communication. ClickHouse, in turn, is a serverless Big Data solution designed by Google that provides robust data storage and analytical capabilities at a large scale.

With Erathos, you can integrate Movidesk data into ClickHouse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to cross-reference this data with other sources in your Data Warehouse. This way, your time is directed toward what actually generates value—extracting powerful insights and making data-driven decisions.

### What Movidesk data does Erathos sync with ClickHouse?

The integration automatically syncs the main objects from Movidesk:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and chat history
- **Agents** — individual performance and workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — customer satisfaction ratings and feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Movidesk with ClickHouse?

In ClickHouse, you can run OLAP queries on your Movidesk data in milliseconds, making it ideal for high-concurrency dashboards and high-volume time-series data.

### How it works

Erathos connects to Movidesk via official API and syncs your data incrementally—only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Movidesk connector

Connect Movidesk to Clickhouse in minutes. Tickets, interactions, SLAs, and agent data synced automatically — ready for analysis without manual pipeline building.

### Complete control over your Movidesk pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

Stop finding out about Movidesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected behavior — with SLAs and satisfaction metrics always up to date.

## Centralizing Movidesk data into ClickHouse has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Movidesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data into ClickHouse — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional market tools.

### What Movidesk data does Erathos sync to Clickhouse?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Satisfaction Ratings (CSAT) from Movidesk to Clickhouse. Custom ticket fields and service categories are also exported automatically.

### How often does Erathos sync data from Movidesk to Clickhouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping your Movidesk pipeline efficient and Clickhouse costs predictable.

### What happens if a Movidesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial for the Movidesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Movidesk to Clickhouse and start syncing immediately — no credit card required.