# Movidesk + BigQuery

> Centralize Movidesk tickets, conversations, and interactions in BigQuery with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/movidesk-bigquery
Em português: https://www.erathos.com/pipelines/movidesk-bigquery

Movidesk is a cloud-based customer service platform that offers comprehensive solutions for ticket management, process automation, and effective communication. Postgres, on the other hand, is a highly robust and scalable open-source relational database management system. It supports a wide range of data types and advanced features.

With Erathos, Movidesk data lands in BigQuery in minutes, ready to be joined with other business sources in ad-hoc queries, without your team having to manage any ingestion infrastructure.

### What Movidesk data does Erathos sync with PostgreSQL?

The integration automatically syncs key Movidesk objects:

- **Tickets:** status, priority, assignee, and resolution time
- **Interactions:** messages, replies, and conversation history
- **Agents:** individual performance and workload
- **SLAs:** compliance, breaches, and metrics by category
- **CSAT:** satisfaction ratings and customer feedback
- **Tags and categories:** contact reason taxonomy

### Why sync Movidesk with BigQuery?

In BigQuery, you can join Movidesk data with other business data sources, running ad-hoc queries in seconds across large volumes without managing infrastructure.

### How it works

Erathos connects to Movidesk via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Movidesk connector

Connect Movidesk to BigQuery in minutes. Tickets, interactions, SLAs, and agent data are automatically synced — ready for analysis without manual processing.

### Total control over your Movidesk pipelines

Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.

### End-to-end observability

Stop finding out about Movidesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected behavior — with SLAs and satisfaction metrics always up to date.

## Centralizing Movidesk data in BigQuery has never been this simple.

Erathos is a data ingestion platform for support and data teams. With the Movidesk connector, you can automatically centralize tickets, interactions, SLAs, and support data in BigQuery—keeping customer support data always available for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### Which Movidesk data does Erathos synchronize to BigQuery?

Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction ratings (CSAT) from Movidesk to BigQuery. Custom ticket fields and support categories are also exported automatically.

### How often does Erathos synchronize data from Movidesk to BigQuery?

You can configure sync frequency from every 5 minutes up to once daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed on each run, keeping the Movidesk pipeline efficient and BigQuery costs predictable.

### What happens if a Movidesk synchronization fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Movidesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Movidesk to BigQuery and start syncing immediately—no credit card required.