# Movidesk + Azure Synapse > Centralize Movidesk tickets, conversations, and interactions into Azure Synapse with Erathos. Start for free. Source: https://www.erathos.com/en/pipelines/movidesk-azure-synapse Em português: https://www.erathos.com/pipelines/movidesk-azure-synapse Movidesk is a cloud-based customer service platform that offers comprehensive solutions for ticket management, process automation, and effective communication. On the other hand, Azure Synapse is a serverless Big Data solution developed by Microsoft that provides robust capabilities for large-scale data storage and analytics. With Erathos, you can integrate Movidesk data into Azure Synapse in just a few minutes. Our platform handles the entire data pipeline to your analytics environment, allowing you to blend your data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting powerful insights and making data-driven decisions. ### What Movidesk data does Erathos sync with Azure Synapse? The integration automatically syncs key Movidesk objects: - **Tickets** — status, priority, assignee, and resolution time - **Interactions** — messages, replies, and conversation history - **Agents** — individual performance and workload - **SLAs** — compliance, breaches, and metrics by category - **CSAT** — satisfaction ratings and customer feedback - **Tags and categories** — taxonomy of contact reasons ### Why sync Movidesk with Azure Synapse? Inside Azure Synapse, you can integrate your Movidesk data into the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale. ### How it works Erathos connects to Movidesk via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (ranging from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Ready-to-use Movidesk connector Connect Movidesk to Azure Synapse in minutes. Tickets, interactions, SLAs, and agent data automatically synced — ready for analysis with no manual processing required. ### Complete control over your Movidesk pipelines Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use. ### End-to-end observability Stop finding out about Movidesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email the moment anything deviates from expected behavior — with SLAs and satisfaction metrics always up to date. ## Centralizing Movidesk data into Azure Synapse has never been easier Erathos is a data ingestion platform for support and data teams. With the Movidesk connector, you automatically centralize tickets, interactions, SLAs, and customer service data in Azure Synapse — keeping your support data always available for analytics and dashboards. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Movidesk to their data warehouse — with full observability of every run, zero maintenance, and without the opacity of traditional market tools. ### What Movidesk data does Erathos sync to Azure Synapse? Erathos synchronizes Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Movidesk to Azure Synapse. Custom ticket fields and service categories are also exported automatically. ### How often does Erathos sync data from Movidesk to Azure Synapse? You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Movidesk pipeline efficient and Azure Synapse costs predictable. ### What happens if a Movidesk sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours. ### Is there a free trial for the Movidesk connector? Yes. Every Erathos connector comes with a 14-day free trial. Connect Movidesk to Azure Synapse and start syncing immediately — no credit card required.