# MeetRox + Redshift

> Centralize MeetRox tickets, conversations, and interactions in Redshift with Erathos. Analyze SLA, NPS, and support team performance with continuously updated data.

Source: https://www.erathos.com/en/pipelines/meetrox-redshift
Em português: https://www.erathos.com/pipelines/meetrox-redshift

MeetRox is an AI platform for Sales and Customer Success (CS) that streamlines conversations, auto-fills CRMs, and analyzes meetings to boost team productivity and drive revenue. MeetRox records, transcribes, and analyzes interactions (calls and meetings) to deliver insights into pitch quality, common objections, customer behavior, and team performance.

With Erathos, you can integrate MeetRox data into Redshift in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you blend that data with other sources in your Data Warehouse. That frees up your time to focus on what really drives value — extracting actionable insights and making more data-driven decisions.

### What MeetRox data does Erathos sync to Redshift?

The integration automatically syncs the main MeetRox objects:

- **Tickets** — status, priority, owner, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and support workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer comments
- **Tags and categories** — taxonomy of contact reasons

### Why sync MeetRox with Redshift?

MeetRox data reveals what your customers need — but it lives separately from product, marketing, and finance data. In Redshift, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they become critical issues.

### How it works

Erathos connects to MeetRox via the official API and syncs your data incrementally — only new or updated records are processed on each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the destination dataset. Each run is logged with full observability: execution time, processed rows, errors with context, and instant alerts via Slack or email if something goes wrong.

## Data in your data warehouse in minutes

### MeetRox connector ready to use

Connect MeetRox to Redshift in minutes. Tickets, interactions, SLAs, and agent data sync automatically — ready for analysis without any manual processing.

### Full control over your MeetRox pipelines

Configure sync frequency and type by table. Incremental sync for Redshift — only new records are processed on each run, without reprocessing everything from scratch.

### End-to-end observability

Stop finding out about MeetRox failures only after the business team complains. Every run is logged with execution time, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as anything behaves unexpectedly—so SLAs and satisfaction metrics stay up to date.

## Centralizing MeetRox data in Redshift has never been easier

Erathos is a data ingestion platform for support and data teams. With the MeetRox connector, you automatically centralize tickets, interactions, SLAs, and customer support data in Redshift — keeping support data always available for analysis and dashboards.

## FAQ

### What is Erathos, and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like MeetRox to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box opacity of traditional market tools.

### What MeetRox data does Erathos sync to Redshift?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and customer satisfaction scores (CSAT) from MeetRox to Redshift. Ticket custom fields and support categories are also automatically exported.

### How often does Erathos sync MeetRox data to Redshift?

You can configure sync frequency from every 5 minutes up to once a day, at the table level. Erathos uses incremental sync—only new or updated records are processed on each run, keeping the MeetRox pipeline efficient and Redshift costs predictable.

### What happens if a MeetRox sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the MeetRox connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect MeetRox to Redshift and start syncing right away — no credit card required.