# MeetRox + BigQuery

> Centralize MeetRox tickets, conversations, and interactions in BigQuery with Erathos. Analyze SLA, NPS, and support performance with always up-to-date data.

Source: https://www.erathos.com/en/pipelines/meetrox-bigquery
Em português: https://www.erathos.com/pipelines/meetrox-bigquery

MeetRox is an AI platform for Sales and Customer Success (CS) that optimizes conversations, automatically fills in CRMs, and analyzes meetings to improve team productivity and drive revenue. MeetRox records, transcribes, and analyzes interactions (calls and meetings) to deliver insights into pitch quality, common objections, customer behavior, and team performance.

With Erathos, you can integrate MeetRox data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you combine that data with other sources in your data warehouse. That way, your time goes to what actually creates value — extracting actionable insights and making more data-driven decisions.

### Which MeetRox data does Erathos sync with BigQuery?

The integration automatically syncs MeetRox's core objects:

- **Tickets** — status, priority, owner, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and support workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync MeetRox with BigQuery?

MeetRox data shows what your customers need — but it's isolated from product, marketing, and finance data. In BigQuery, you can correlate ticket volume with churn, calculate the true cost of support by segment, and identify which features generate the most support before they turn into critical issues.

### How it works

Erathos connects to MeetRox via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, context-rich errors, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### MeetRox connector ready to use

Connect MeetRox to BigQuery in minutes. Tickets, interactions, SLAs, and agent data sync automatically — ready for analysis without manual processing.

### Full control over your MeetRox pipelines

Configure the schedule, frequency, and sync type at the table level. Incremental sync processes only new or changed records—keeping BigQuery costs low and your analytics always up to date.

### End-to-end observability

Stop finding out about MeetRox failures only after the business team complains. Every run is logged with execution time, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as anything behaves unexpectedly—so SLAs and satisfaction metrics stay up to date.

## Centralizing MeetRox data in BigQuery has never been easier

Erathos is a data ingestion platform for support and data teams. With the MeetRox connector, you can automatically centralize tickets, interactions, SLAs, and support data in BigQuery — keeping support data always available for analysis and dashboards.

## FAQ

### What is Erathos, and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like MeetRox to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box opacity of traditional market tools.

### What MeetRox data does Erathos sync to BigQuery?

Erathos syncs tickets, interactions, agents, SLAs, tags, and customer satisfaction ratings (CSAT) from MeetRox to BigQuery. Custom ticket fields and support categories are also exported automatically.

### How often does Erathos sync data from MeetRox to BigQuery?

You can configure sync frequency anywhere from every 5 minutes to once a day, at the table level. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the MeetRox pipeline efficient and BigQuery costs predictable.

### What happens if a MeetRox sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the MeetRox connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect MeetRox to BigQuery and start syncing right away — no credit card required.