# Intercom + Supabase

> Integrate conversations, users, and support data from Intercom into Supabase with Erathos. An incremental, no-code pipeline with full observability. Start for free.

Source: https://www.erathos.com/en/pipelines/intercom-supabase
Em português: https://www.erathos.com/pipelines/intercom-supabase

Intercom is a customer communications and support platform that provides an effective way to manage customer interactions through chat, email, bots, and in-app messages.

With Erathos, you can sync data from Intercom to Supabase in just a few minutes. Our platform handles the entire data movement process to your open-source backend platform powered by PostgreSQL and makes it possible to combine that data with other sources. That way, your time goes to what really drives value — extracting insights and making data-driven decisions.

### What Intercom data does Erathos sync with Supabase?

The integration automatically syncs Intercom’s core objects:

- **Tickets and cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and opening reasons
- **Satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Intercom with Supabase?

In Supabase, your data is available through auto-generated REST and GraphQL APIs based on the schema — directly accessible from your application without extra layers. Row Level Security ensures each user only sees the data they’re supposed to see. Ideal for product teams that want analytical data available directly in the application database in real time.

### How it works

Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the target destination in Supabase. The sync uses intelligent UPSERTs in Supabase (PostgreSQL) to ensure data consistency. You choose the sync frequency, the objects to sync, and the target schema. Every run is fully observable, with execution time, processed rows, and alerts via Slack or email.

## Intercom data in Supabase in minutes

### Ready-to-use Intercom connector

Connect Intercom to Supabase and automatically export data. Centralize customer support data for analysis — no spreadsheets, no scripts.

### Full control over your Intercom pipelines

Configure scheduling, frequency, and sync type at the table level. Configure sync frequency and type on a per-table basis. Erathos uses smart UPSERT in Supabase — data is available via REST, GraphQL, and Realtime Subscriptions as soon as it lands in the database.

### End-to-end observability

Stop finding Intercom issues only when the business team starts complaining. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off script — so your data stays fresh for analysis.

## Centralizing Intercom data in Supabase has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you automatically centralize conversations, users, and support data in Supabase — always up-to-date data, complete observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with full visibility into every run, zero maintenance, and none of the black-box opacity of traditional market tools.

### What Intercom data does Erathos sync to Supabase?

Erathos syncs Intercom tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling full support analytics.

### How often does Erathos sync data from Intercom to Supabase?

You can configure sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncing — only new or updated records are processed on each run, keeping the Intercom pipeline efficient and Supabase costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Supabase and start syncing right away — no credit card required.