# Intercom + Snowflake

> Sync Intercom conversations, users, events, and tickets to Snowflake automatically. Start your free 14-day trial.

Source: https://www.erathos.com/en/pipelines/intercom-snowflake
Em português: https://www.erathos.com/pipelines/intercom-snowflake

Intercom is a customer communication and support platform that offers an effective approach to managing customer interactions through chat, email, bots, and in-app messaging. Snowflake, on the other hand, is a serverless Big Data solution developed by Google, providing robust, large-scale data warehousing and analytics capabilities.

With Erathos, you can integrate data from Intercom into Snowflake in just a few minutes. Our platform handles the entire data pipeline to your analytical environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time for what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Intercom data does Erathos sync to Snowflake?

The integration automatically syncs key Intercom objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and ticket load
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — contact reason taxonomy

### Why sync Intercom to Snowflake?

In Snowflake, you can combine Intercom data with other sources using elastic compute, without competing for resources between different teams querying the same data at the same time.

### How it works

Erathos connects to Intercom via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Intercom connector

Connect Intercom to Snowflake in minutes. Automatically sync tickets, interactions, SLAs, and agent data — ready for analysis with zero manual pipeline development.

### Full control over your Intercom pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

No more finding out about Intercom issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as something deviates from expected behavior—SLAs and satisfaction metrics always up to date.

## Centralizing Intercom data in Snowflake has never been easier

Erathos is a data ingestion platform for support and data teams. With the Intercom connector, you can automatically centralize tickets, interactions, SLAs, and customer service data into Snowflake — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with complete observability for every run, zero maintenance, and none of the opacity of traditional market tools.

### What Intercom data does Erathos sync to Snowflake?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Intercom to Snowflake. Custom ticket fields and ticket categories are also automatically exported.

### How often does Erathos sync data from Intercom to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Intercom pipeline efficient and your Snowflake costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Snowflake and start syncing immediately — no credit card required.