# Intercom + Redshift

> Integrate data into Redshift with Erathos. Sync Intercom data with Erathos — an incremental, no-code pipeline with full observability.

Source: https://www.erathos.com/en/pipelines/intercom-redshift
Em português: https://www.erathos.com/pipelines/intercom-redshift

Intercom is a customer communications and support platform that provides an effective way to manage customer interactions through chat, email, bots, and in-app messaging.

With Erathos, you can load Intercom data into Redshift in just a few minutes. Our platform handles the entire data movement process into your AWS data warehouse and makes it easy to combine that data with other sources. That way, your time goes toward what really drives value — turning data into insights and making data-driven decisions.

### Which Intercom data does Erathos sync with Redshift?

The integration automatically syncs Intercom’s core objects:

- **Tickets and cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and reasons for contact
- **Customer satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Intercom with Redshift?

In Redshift, you can connect this data to the AWS ecosystem — QuickSight for dashboards, SageMaker for ML, and S3 as a staging layer. Columnar storage optimized for petabyte-scale analytical queries with predictable billing. Ideal for teams already running on AWS.

### How it works

Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in Redshift. The sync uses incremental processing to keep Redshift costs predictable. You choose the sync frequency, the objects to sync, and the destination schema. Every run is logged with full observability: run time, rows processed, and alerts via Slack or email.

## Get Intercom data into Redshift in minutes

### Ready-to-use Intercom connector

Connect Intercom to Redshift and export data automatically. Centralize customer support data for analysis — no spreadsheets, no scripts.

### Full control over your Intercom pipelines

Set the schedule, frequency, and sync type at the table level. Set the frequency and sync type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch and with predictable AWS costs.

### End-to-end observability

Stop finding out about Intercom failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expectations — so your data stays fresh for analysis.

## Centralizing Intercom data in Redshift has never been this simple

Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you automatically centralize conversations, users, and support data in Redshift — always up-to-date data, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### What Intercom data does Erathos sync to Redshift?

Erathos syncs Intercom tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.

### How often does Erathos sync data from Intercom to Redshift?

You can configure sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Intercom pipeline efficient and Redshift costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Redshift and start syncing right away — no credit card required.