# Intercom + Databricks

> Move conversations, segments, and events from Intercom to Databricks with no code. Try it free for 14 days.

Source: https://www.erathos.com/en/pipelines/intercom-databricks
Em português: https://www.erathos.com/pipelines/intercom-databricks

Intercom is a customer communication and support platform that offers an effective approach to managing customer interactions through chat, email, bots, and in-app messaging. Postgres, on the other hand, is a highly robust, scalable, open-source relational database management system. It supports a wide range of data types and advanced features.

With Erathos, your Intercom data arrives in Databricks ready to power Machine Learning models and advanced analytics pipelines, right in the same environment where your team already processes other data.

### What Intercom data does Erathos sync to PostgreSQL?

The integration automatically syncs key Intercom objects:

- **Tickets**: status, priority, assignee, and resolution time
- **Interactions**: messages, replies, and conversation history
- **Agents**: individual performance and support workload
- **SLAs**: compliance, breaches, and metrics by category
- **CSAT**: satisfaction ratings and customer feedback
- **Tags and categories**: taxonomy of contact reasons

### Why sync Intercom to Databricks?

In Databricks, your Intercom data is ready for Machine Learning models, advanced analytics, and ad hoc queries, all within the same environment where your team already builds data pipelines.

### How it works

Erathos connects to Intercom via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Intercom connector

Connect Intercom to Databricks in minutes. Tickets, interactions, SLAs, and agent data are synced automatically—ready for analysis with no manual processing.

### Full control over your Intercom pipelines

Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost.

### End-to-end observability

No more finding out about Intercom issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as something deviates from expected behavior—SLAs and satisfaction metrics always up to date.

## Centralizing Intercom data in Databricks has never been easier.

Erathos is a data ingestion platform for support and data teams. With the Intercom connector, you can automatically centralize tickets, interactions, SLAs, and support data in Databricks—ensuring support data is always available for analytics and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse—with full observability into every run, zero maintenance, and without the opacity of traditional market tools.

### What Intercom data does Erathos sync to Databricks?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Intercom to Databricks. Custom ticket fields and support categories are also exported automatically.

### How often does Erathos synchronize data from Intercom to Databricks?

You can configure synchronization frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Intercom pipeline efficient and Databricks costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Databricks and start syncing immediately—no credit card required.