# Intercom + ClickHouse

> Sync Intercom conversations, users, events, and tickets to ClickHouse automatically. Start your 14-day free trial.

Source: https://www.erathos.com/en/pipelines/intercom-clickhouse
Em português: https://www.erathos.com/pipelines/intercom-clickhouse

Intercom is a customer communication and support platform that offers an effective approach to managing customer interactions through chat, email, bots, and in-app messages. ClickHouse, on the other hand, is a column-oriented DBMS optimized for online analytical processing (OLAP) that provides robust storage and data analysis capabilities at scale.

With Erathos, you can integrate Intercom data into ClickHouse in just a few minutes. Our platform handles the entire process of moving data to your analytical environment, allowing you to blend it with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Intercom data does Erathos sync with ClickHouse?

The integration automatically syncs key Intercom objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, breaches, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Intercom with ClickHouse?

In ClickHouse, you run OLAP queries on your Intercom data in milliseconds, which is ideal for high-concurrency dashboards and high-volume time-series data.

### How it works

Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Intercom connector

Connect Intercom to Clickhouse in minutes. Sync tickets, interactions, SLAs, and agent data automatically — ready for analysis with zero manual pipelines.

### Full control over your Intercom pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

No more finding out about Intercom issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as something deviates from expected behavior—SLAs and satisfaction metrics always up to date.

## Centralizing Intercom data into ClickHouse has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in ClickHouse — keeping your support metrics always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with complete observability for every run, zero maintenance, and none of the opacity of traditional market tools.

### What Intercom data does Erathos sync to ClickHouse?

Erathos syncs tickets, conversations, agents, SLAs, tags, and CSAT scores from Intercom to Clickhouse. Custom ticket fields and ticket categories are also exported automatically.

### How often does Erathos sync data from Intercom to ClickHouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping your Intercom pipeline efficient and Clickhouse costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Intercom to ClickHouse and start syncing immediately — no credit card required.