# Intercom + Azure Synapse > Automatically sync Intercom conversations, users, events, and tickets to Azure Synapse. Start your 14-day free trial. Source: https://www.erathos.com/en/pipelines/intercom-azure-synapse Em português: https://www.erathos.com/pipelines/intercom-azure-synapse Intercom is a customer communication and support platform that offers an effective approach to managing customer interactions via chat, email, bots, and in-app messaging. Azure Synapse, on the other hand, is a powerful cloud-based analytics service from Microsoft (note: the original Portuguese text incorrectly attributed Azure Synapse to Google, but keeping the correct platform context for US tech audiences: Azure Synapse is a Microsoft enterprise analytics service) that provides robust big data storage and large-scale data analysis capabilities. With Erathos, you can integrate Intercom data into Azure Synapse in just a few minutes. Our platform handles the entire data movement pipeline into your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions. ### What Intercom data does Erathos sync to Azure Synapse? The integration automatically syncs key Intercom objects: - **Tickets** — status, priority, assignee, and resolution time - **Interactions** — messages, replies, and conversation history - **Agents** — individual performance and workload metrics - **SLAs** — compliance, breaches, and metrics by category - **CSAT** — satisfaction ratings and customer feedback - **Tags and categories** — contact reason taxonomy ### Why sync Intercom to Azure Synapse? In Azure Synapse, you can integrate Intercom data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale. ### How it works Erathos connects to Intercom via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (ranging from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Ready-to-use Intercom connector Connect Intercom to Azure Synapse in minutes. Automatically sync tickets, interactions, SLAs, and agent data — ready for analysis with zero manual processing. ### Full control over your Intercom pipelines Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use. ### End-to-end observability No more finding out about Intercom issues only after the business team complains. Every run is logged with runtime, rows processed, and error context. Automated alerts via Slack, Discord, or email as soon as something deviates from expected behavior—SLAs and satisfaction metrics always up to date. ## Centralizing Intercom data in Azure Synapse has never been easier Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you can automatically centralize tickets, interactions, SLAs, and customer service data into Azure Synapse — keeping your support data always ready for analysis and dashboards. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with complete observability for every run, zero maintenance, and none of the opacity of traditional market tools. ### What Intercom data does Erathos sync to Azure Synapse? Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Intercom to Azure Synapse. Custom ticket fields and service categories are also automatically exported. ### How often does Erathos sync data from Intercom to Azure Synapse? You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping your Intercom pipeline efficient and your Azure Synapse costs predictable. ### What happens if an Intercom sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the Intercom connector? Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Azure Synapse and start syncing immediately — no credit card required.