# Intercom + Azure SQL Server

> Move conversations, users, and support data from Intercom to Azure SQL Server with Erathos. Get started for free.

Source: https://www.erathos.com/en/pipelines/intercom-azure-sql-server
Em português: https://www.erathos.com/pipelines/intercom-azure-sql-server

Intercom is a customer communication and support platform that offers an effective approach to managing customer interactions through chat, email, bots, and in-app messages. Postgres, on the other hand, is a highly robust and scalable open-source relational database management system. It supports a wide range of data types and advanced features.

With Erathos, your Intercom data arrives in Azure SQL Server already normalized into relational tables, ready to power Power BI reports or internal applications already running in the Microsoft ecosystem.

### What Intercom data does Erathos sync with PostgreSQL?

The integration automatically syncs key Intercom objects:

- **Tickets** status, priority, assignee, and resolution time
- **Interactions** messages, replies, and conversation history
- **Agents** individual performance and workload
- **SLAs** compliance, breaches, and metrics by category
- **CSAT** satisfaction scores and customer feedback
- **Tags and categories** contact reason taxonomy

### Why sync Intercom with Azure SQL Server?

In Azure SQL Server, you integrate Intercom data into the Microsoft ecosystem, using Power BI for executive dashboards and Azure Data Factory for broader pipeline orchestration.

### How it works

Erathos connects to Intercom via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Azure SQL Server costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong.

## Intercom Data in Azure SQL Server in Minutes

### Ready-to-use Intercom connector

Connect Intercom to Azure SQL Server and automatically export data. Centralize customer support information for analysis—no spreadsheets and no scripts.

### Full control over your Intercom pipelines

Set the sync schedule, frequency, and type at the table level. Configure sync frequency and type per table. Erathos uses intelligent UPSERT on Azure SQL Server — ensuring data consistency and native integration with Power BI and the Microsoft ecosystem.

### End-to-end observability

Stop finding Intercom issues only after the business team complains. Every run is logged with runtime, processed rows, and error context. Get automatic alerts via Slack, Discord, or email as soon as something goes off track — so your data stays fresh for analysis.

## Centralizing Intercom data in Azure SQL Server has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you automatically centralize conversations, users, and support data in Azure SQL Server — always fresh data, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box opacity of traditional market tools.

### Which Intercom data does Erathos sync to Azure SQL Server?

Erathos syncs tickets, conversations, agents, response times, SLAs, and customer satisfaction from Intercom to your Data Warehouse, enabling comprehensive support analytics.

### How often does Erathos sync Intercom data to Azure SQL Server?

You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed on each run, keeping the Intercom pipeline efficient and Azure SQL Server costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Azure SQL Server and start syncing right away — no credit card required.