# Intercom + Amazon S3

> Store data as Parquet in Iceberg on S3 with Erathos. Sync data from Intercom with Erathos, an incremental, no-code pipeline with observability.

Source: https://www.erathos.com/en/pipelines/intercom-amazon-s3
Em português: https://www.erathos.com/pipelines/intercom-amazon-s3

Intercom is a customer communication and support platform that offers an effective way to manage customer interactions through chat, email, bots, and in-app messaging.

With Erathos, you can integrate Intercom data into Amazon S3 in just a few minutes. Our platform handles the entire data movement process to your data lake and makes it possible to join that data with other sources. That way, your time is focused on what really drives value — extracting insights and making data-driven decisions.

### Which Intercom data does Erathos sync with Amazon S3?

The integration automatically syncs Intercom’s core objects:

- **Tickets and cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and ticket reasons
- **CSAT** — scores, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Intercom with Amazon S3?

In Amazon S3 with Iceberg, your data is stored as Parquet files with support for time travel and schema evolution — ready to be queried with Athena, Spark, Trino, or any query engine in your stack. Ideal for low-cost archival and ML feature stores.

### How it works

Erathos connects to Intercom via the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the destination in Amazon S3. The sync uses automatic partitioning and Parquet file optimization. You choose the sync frequency, the objects to sync, and the target bucket. Each run is fully observable: runtime, processed rows, errors with context, and alerts via Slack or email.

## Intercom data in Amazon S3 in minutes

### Ready-to-use Intercom connector

Connect Intercom to Amazon S3 and automatically export data. Centralize customer support data for analysis—no spreadsheets, no scripts.

### Full control over your Intercom pipelines

Configure the schedule, frequency, and sync type at the table level. Configure partitioning, file format, and write frequency at the table level. The Iceberg format ensures ACID compliance and schema evolution — without full bucket rewrites.

### End-to-end observability

Stop finding out about Intercom failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as anything deviates from expectations — so your data stays fresh for analysis.

## Centralizing Intercom data in Amazon S3 has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Intercom connector, you automatically centralize conversations, users, and support data in Amazon S3 — with data that’s always up to date, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Intercom to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### Which Intercom data does Erathos sync to Amazon S3?

Erathos syncs Intercom tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.

### How often does Erathos sync data from Intercom to Amazon S3?

You can configure sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed on each run, keeping the Intercom pipeline efficient and Amazon S3 costs predictable.

### What happens if an Intercom sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Intercom connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Intercom to Amazon S3 and start syncing right away — no credit card required.