# Gainsight PX + Snowflake

> Bring customer health scores, NPS, and Gainsight usage data into Snowflake with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/gainsight-snowflake
Em português: https://www.erathos.com/pipelines/gainsight-snowflake

Gainsight is a customer success platform designed to help companies maximize customer success and improve retention. It offers tools to monitor customer health, analyze data and feedback, and automate engagement workflows. Snowflake, on the other hand, is a serverless Big Data solution developed by Google, providing robust, large-scale data warehousing and analytics capabilities.

With Erathos, you can integrate Gainsight data into Snowflake in just a few minutes. Our platform handles the entire data pipeline to your analytics environment, allowing you to join this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Gainsight data does Erathos sync to Snowflake?

The integration automatically syncs key Gainsight objects:

- **Customer health (Health Score)** — current score and historical trend
- **NPS** — responses, detractors, passives, and promoters
- **Product usage** — features used, frequency, and engagement
- **Churn risks** — alerts, signals, and actions taken
- **Segments** — customer classification and segmentation criteria
- **Interactions** — meetings, QBRs, and CS contact history

### Why sync Gainsight to Snowflake?

In Snowflake, you can combine Gainsight PX data with other sources using elastic compute, without resource contention between different teams querying the same data simultaneously.

### How it works

Erathos connects to Gainsight via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight connector

Connect Gainsight to Snowflake and automatically sync customer health, NPS, usage, and churn. Enable data-driven Customer Success with reliable and observable pipelines.

### Full control over your Gainsight pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.

## Centralizing Gainsight data into Snowflake has never been easier

Erathos is a data ingestion platform built for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, product usage, and churn data into Snowflake — with complete observability for every pipeline run and intelligent alerting.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Gainsight data does Erathos sync to Snowflake?

Erathos synchronizes customer Health data, NPS, Product Usage, Segments, Churn Risks, and Interactions from Gainsight to Snowflake. Engagement scores and metrics are also exported automatically.

### How often does Erathos sync data from Gainsight to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncing—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and Snowflake costs predictable.

### What happens if a Gainsight sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to Snowflake and start syncing immediately — no credit card required.