# Gainsight PX + Redshift

> Bring customer health, NPS, and Gainsight usage data into Redshift with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/gainsight-redshift
Em português: https://www.erathos.com/pipelines/gainsight-redshift

Gainsight is a customer experience management platform designed to help companies maximize customer success and improve retention. It provides tools to monitor customer health, analyze data and feedback, and automate engagement workflows. Amazon Redshift, on the other hand, is a cloud data warehouse built for fast, efficient analysis of large volumes of data.

With Erathos, you can integrate Gainsight data into Redshift in just a few minutes. Our platform handles the entire data movement process into your analytics environment and lets you join that data with other sources in your Data Warehouse. That way, your time goes where it really creates value — extracting actionable insights and making more data-driven decisions.

### Which Gainsight data does Erathos sync with Redshift?

The integration automatically syncs Gainsight's main objects:

- **Customer health (Health Score)** — current score and historical trend
- **NPS** — responses, detractors, passives, and promoters
- **Product usage** — features used, frequency, and engagement
- **Churn risk** — alerts, signals, and actions taken
- **Segments** — customer segmentation criteria and classification
- **Interactions** — meetings, QBRs, and CS contact history

### Why sync Gainsight with Redshift?

Gainsight centralizes the customer health view, but in isolation. In Redshift, you can combine health score, NPS, and product usage with financial and support data — spotting churn signals weeks in advance, calculating the real financial impact of retention, and building predictive models with all the data available.

### How it works

Erathos connects to Gainsight via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is fully observable: runtime, rows processed, context-rich errors, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight connector

Connect Gainsight to Redshift and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Full control over your Gainsight pipelines

Set sync frequency and type per table. Incremental synchronization for Redshift — only new records processed in each run, without reprocessing everything from scratch.

### End-to-end observability

Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.

## Centralizing Gainsight data in Redshift has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you automatically sync customer health, NPS, usage, and churn data to Redshift—with full observability into every run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Gainsight data does Erathos sync to Redshift?

Erathos syncs customer Health data, NPS, product usage, segments, churn risks, and Gainsight interactions to Redshift. Scores and engagement metrics are also exported automatically.

### How often does Erathos synchronize data from Gainsight to Redshift?

You can configure sync frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental synchronization—only new or updated records are processed on each run, keeping the Gainsight pipeline efficient and Redshift costs predictable.

### What happens if a Gainsight sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to Redshift and start syncing immediately—no credit card required.