# Gainsight PX + PostgreSQL

> Bring customer health data, NPS, and Gainsight usage into PostgreSQL with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/gainsight-postgresql
Em português: https://www.erathos.com/pipelines/gainsight-postgresql

Gainsight is a customer success platform designed to help companies maximize customer success and improve retention. It offers tools to monitor customer health, analyze data and feedback, and automate engagement workflows. Amazon Redshift, on the other hand, is a cloud-native data warehouse designed for fast and efficient analysis of massive datasets.

With Erathos, Gainsight PX data lands in PostgreSQL as a reliable operational source, ready to power internal applications or standard SQL-based reporting without any manual sync scripts.

### What Gainsight data does Erathos sync to Redshift?

The integration automatically syncs key Gainsight objects:

- **Customer Health (Health Score)** current score and historical changes
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement metrics
- **Churn Risk** alerts, signals, and actions taken
- **Segments** customer classifications and segmentation criteria
- **Interactions** meetings, QBRs, and CS touchpoint history

### Why sync Gainsight PX to PostgreSQL?

In PostgreSQL, Gainsight PX data is available as a reliable operational source, ready to power internal applications or queries with standard SQL.

### How it works

Erathos connects to Gainsight PX via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping your pipelines fast and your PostgreSQL costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight connector

Connect Gainsight to PostgreSQL and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Full control over your Gainsight pipelines

Configure sync frequency and type by table. Erathos uses intelligent UPSERT in PostgreSQL—ensuring data consistency even during reprocessing.

### End-to-end observability

Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.

## Centralizing Gainsight data in PostgreSQL has never been easier.

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, product usage, and churn data to PostgreSQL—with full observability for every pipeline run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Gainsight data does Erathos sync to PostgreSQL?

Erathos synchronizes customer Health data, NPS, product usage, segments, churn risk, and interactions from Gainsight to PostgreSQL. Engagement scores and metrics are also exported automatically.

### How often does Erathos synchronize data from Gainsight to PostgreSQL?

You can configure sync frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and PostgreSQL costs predictable.

### What happens if a Gainsight sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to PostgreSQL and start syncing immediately—no credit card required.