# Gainsight PX + Databricks > Bring customer health, NPS, and Gainsight usage data into Databricks with Erathos. Analyze retention and churn with reliable pipelines and full observability. Source: https://www.erathos.com/en/pipelines/gainsight-databricks Em português: https://www.erathos.com/pipelines/gainsight-databricks Gainsight is a customer success platform focused on helping companies maximize customer success and improve retention. It provides tools to monitor customer health, analyze data and feedback, and automate engagement workflows. Databricks, in turn, is a serverless big data solution that provides robust storage and large-scale data analytics capabilities. With Erathos, you can integrate Gainsight data into Databricks in just minutes. Our platform handles the entire data movement process into your analytics environment and makes it easy to combine this data with other sources in your Data Warehouse. That way your team can focus on what actually drives value—uncovering actionable insights and making more data-driven decisions. ### Which Gainsight data does Erathos sync with Databricks? The integration automatically syncs Gainsight’s core objects: - **Customer health (Health Score)** — current score and historical trend - **NPS** — responses, detractors, passives, and promoters - **Product usage** — used features, frequency, and engagement - **Churn risk** — alerts, signals, and actions taken - **Segments** — customer segmentation rules and criteria - **Interactions** — meetings, QBRs, and CS touchpoint history ### Why sync Gainsight with Databricks? Gainsight centralizes the customer health view, but in isolation. In Databricks, you can combine health scores, NPS, and product usage with financial and support data—spotting churn signals weeks in advance, calculating the true financial impact of retention, and building predictive models with all the data at your disposal. ### How it works Erathos connects to Gainsight via the official API and syncs data incrementally—only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is fully observable: execution time, rows processed, context-rich errors, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Ready-to-use Gainsight connector Connect Gainsight to Databricks and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines. ### Full control over your Gainsight pipelines Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost. ### End-to-end observability Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable. ## Centralizing Gainsight data in Databricks has never been easier. Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, usage, and churn data to Databricks—with full observability into every run and intelligent alerts. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools. ### What Gainsight data does Erathos synchronize to Databricks? Erathos syncs customer Health data, NPS, product usage, Segments, churn risks, and Gainsight interactions to Databricks. Scores and engagement metrics are also automatically exported. ### How often does Erathos synchronize data from Gainsight to Databricks? You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and Databricks costs predictable. ### What happens if a Gainsight sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the Gainsight connector? Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight to Databricks and start syncing immediately—no credit card required.