# Gainsight CS + Azure SQL Server

> Bring customer health data, NPS, and Gainsight CS usage into Azure SQL Server with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/gainsight-customer-success-azure-sql-server
Em português: https://www.erathos.com/pipelines/gainsight-customer-success-azure-sql-server

Gainsight's Customer Success product is a customer journey and success management solution that helps retain and engage users. Azure SQL Server, on the other hand, is a serverless Big Data solution developed by Google that provides robust capabilities for large-scale data storage and analytics.

With Erathos, you can integrate Gainsight CS data into Azure SQL Server in just a few minutes. Our platform handles the entire data pipeline to your analytics environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Gainsight CS data does Erathos sync with Azure SQL Server?

The integration automatically syncs key Gainsight CS objects:

- **Customer Health (Health Score)** — current score and historical trend
- **NPS** — responses, detractors, passives, and promoters
- **Product Usage** — features used, frequency, and engagement
- **Churn Risks** — alerts, signals, and actions taken
- **Segments** — classification and customer segmentation criteria
- **Interactions** — meetings, QBRs, and CS contact history

### Why sync Gainsight CS with Azure SQL Server?

In Azure SQL Server, you integrate Gainsight CS data into the Microsoft ecosystem, leveraging Power BI for executive dashboards and Azure Data Factory to orchestrate broader pipelines.

### How it works

Erathos connects to Gainsight CS via their official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure SQL Server costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, contextual errors, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight CS connector

Connect Gainsight CS to Azure SQL Server and automatically sync customer health, NPS, usage, and churn. Enable data-driven Customer Success with reliable and observable pipelines.

### Total control over your Gainsight CS pipelines

Configure schedule, frequency, and sync type at the table level. Erathos uses smart UPSERTs on Azure SQL Server, ensuring data consistency and native integration with Power BI and the Microsoft ecosystem.

### End-to-end observability

Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.

## Centralizing Gainsight CS data into Azure SQL Server has never been easier

Erathos is a data ingestion platform built for customer success and data teams. With our Gainsight CS connector, you can automatically sync customer health, NPS, usage, and churn data into Azure SQL Server — with full observability for every run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Gainsight CS data does Erathos sync to Azure SQL Server?

Erathos syncs customer Health, NPS, Product Usage, Segments, Churn Risks, and Gainsight CS Interactions directly to Azure SQL Server. Engagement scores and metrics are also exported automatically.

### How often does Erathos sync data from Gainsight CS to Azure SQL Server?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Gainsight CS pipeline efficient and your Azure SQL Server costs predictable.

### What happens if a Gainsight CS sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight CS connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Gainsight CS to Azure SQL Server and start syncing immediately — no credit card required.