# Gainsight CS + Snowflake

> Bring customer health data, NPS, and Gainsight CS usage into Snowflake with Erathos. Analyze retention and churn with reliable pipelines and complete observability.

Source: https://www.erathos.com/en/pipelines/gainsight-cs-snowflake
Em português: https://www.erathos.com/pipelines/gainsight-cs-snowflake

Gainsight's Customer Success product is a customer success and journey management solution that helps retain and engage users. Snowflake is a cloud-based data platform for storage, integration, and analytics, offering scalability, flexibility, and cost efficiency.

With Erathos, Gainsight CS data arrives in Snowflake ready for secure sharing across teams, without data duplication or competing for compute resources with other workloads.

### What Gainsight CS data does Erathos sync with Snowflake?

The integration automatically syncs the main Gainsight CS objects:

- **Customer Health Score** current score and historical changes
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement
- **Churn Risks** alerts, signals, and actions taken
- **Segments** customer classification and segmentation criteria
- **Interactions** meetings, QBRs, and CS contact history

### Why sync Gainsight CS with Snowflake?

In Snowflake, you can combine Gainsight CS data with other sources using elastic compute, without competing for resources between different teams querying the same data simultaneously.

### How it works

Erathos connects to Gainsight CS via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if something goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight CS connector

Connect Gainsight CS to Snowflake and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Total control over your Gainsight CS pipelines

Configure schedule, frequency, and sync type by table. Incremental synchronization in Snowflake processes only new or changed records—predictable performance and costs under control.

### End-to-end observability

Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.

## Centralizing Gainsight CS data in Snowflake has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you can automatically sync customer health, NPS, product usage, and churn data to Snowflake — with full observability into every run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What data from Gainsight CS does Erathos synchronize to Snowflake?

Erathos syncs Customer Health, NPS, Product Usage, Segments, Churn Risk, and Interaction data from Gainsight CS to Snowflake. Scores and engagement metrics are also exported automatically.

### How often does Erathos synchronize data from Gainsight CS to Snowflake?

You can configure the synchronization frequency at the table level, from every 5 minutes up to daily. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight CS pipeline efficient and Snowflake costs predictable.

### What happens if a Gainsight CS sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight CS connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Snowflake and start syncing right away—no credit card required.