# Gainsight CS + Redshift

> Bring customer health data, NPS, and Gainsight CS usage into Redshift with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/gainsight-cs-redshift
Em português: https://www.erathos.com/pipelines/gainsight-cs-redshift

Gainsight's Customer Success product is a customer journey and success management solution that helps retain and engage users. Snowflake is a cloud-based platform for data storage, integration, and analysis, offering scalability, flexibility, and cost efficiency.

With Erathos, Gainsight CS data arrives in Redshift ready for analytics at scale within the AWS ecosystem, combining with other sources that your team already centralizes in the cluster.

### What Gainsight CS data does Erathos sync with Snowflake?

The integration automatically syncs the primary Gainsight CS objects:

- **Customer Health Score** current score and historical variance
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement
- **Churn Risk** alerts, signals, and actions taken
- **Segments** customer classification and segmentation criteria
- **Interactions** meetings, QBRs, and CS contact history

### Why sync Gainsight CS with Redshift?

In Redshift, you analyze Gainsight CS data at scale within the AWS ecosystem, combining it with other sources already centralized in your cluster.

### How it works

Erathos connects to Gainsight CS via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight CS connector

Connect Gainsight CS to Redshift and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Total control over your Gainsight CS pipelines

Set sync frequency and type per table. Incremental synchronization for Redshift — only new records processed in each run, without reprocessing everything from scratch.

### End-to-end observability

Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.

## Centralizing Gainsight CS data in Redshift has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you can automatically sync customer health, NPS, product usage, and churn data to Redshift—with full observability into every pipeline run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What data from Gainsight CS does Erathos sync to Redshift?

Erathos synchronizes customer Health data, NPS, product usage, segments, churn risk, and Gainsight CS interactions to Redshift. Engagement scores and metrics are also automatically exported.

### How often does Erathos synchronize data from Gainsight CS to Redshift?

You can configure the sync frequency at the table level, from every 5 minutes up to once daily. Erathos uses incremental sync—only new or updated records are processed in each run—keeping the Gainsight CS pipeline efficient and Redshift costs predictable.

### What happens if a Gainsight CS sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight CS connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Redshift and start syncing immediately—no credit card required.