# Gainsight CS + PostgreSQL

> Bring customer health data, NPS, and Gainsight CS usage into PostgreSQL with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/gainsight-cs-postgresql
Em português: https://www.erathos.com/pipelines/gainsight-cs-postgresql

Gainsight's Customer Success product is a customer journey and success management solution that helps retain and engage users. Snowflake is a cloud-based platform for data storage, integration, and analytics, offering scalability, flexibility, and cost efficiency.

With Erathos, Gainsight CS data arrives in PostgreSQL as a reliable operational source, ready to power internal applications or reporting with standard SQL, without manual sync scripts.

### What Gainsight CS data does Erathos sync to Snowflake?

The integration automatically syncs key Gainsight CS objects:

- **Customer Health Score** current score and historical changes
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement
- **Churn Risks** alerts, signals, and actions taken
- **Segments** customer classification and segmentation criteria
- **Interactions** meetings, QBRs, and CS contact history

### Why sync Gainsight CS to PostgreSQL?

In PostgreSQL, Gainsight CS data is available as a reliable operational source, ready to power internal applications or analytics with standard SQL.

### How it works

Erathos connects to Gainsight CS via official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and PostgreSQL costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight CS connector

Connect Gainsight CS to PostgreSQL and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success powered by reliable, observable pipelines.

### Total control over your Gainsight CS pipelines

Configure sync frequency and type by table. Erathos uses intelligent UPSERT in PostgreSQL—ensuring data consistency even during reprocessing.

### End-to-end observability

Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.

## Centralizing Gainsight CS data in PostgreSQL has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you automatically sync customer health, NPS, product usage, and churn data to PostgreSQL—with full observability for every run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What data from Gainsight CS does Erathos sync to PostgreSQL?

Erathos syncs Customer Health, NPS, Product Usage, Segments, Churn Risk, and Interactions data from Gainsight CS to PostgreSQL. Scores and engagement metrics are also exported automatically.

### How often does Erathos synchronize data from Gainsight CS to PostgreSQL?

You can configure sync frequency at the table level, from every 5 minutes up to once daily. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Gainsight CS pipeline efficient and PostgreSQL costs predictable.

### What happens if a Gainsight CS sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight CS connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to PostgreSQL and start syncing immediately—no credit card required.