# Gainsight CS + Databricks > Bring customer health, NPS, and Gainsight CS usage data to Databricks with Erathos. Incremental, no-code pipeline with full observability. Start free. Source: https://www.erathos.com/en/pipelines/gainsight-cs-databricks Em português: https://www.erathos.com/pipelines/gainsight-cs-databricks Gainsight's Customer Success product is a customer success and journey management solution that helps retain and engage users. Snowflake is a cloud-based platform for data storage, integration, and analytics, offering scalability, flexibility, and cost efficiency. With Erathos, Gainsight CS data arrives in Databricks ready to power machine learning models and advanced analytics pipelines, within the same environment where your team already processes other data. ### What Gainsight CS data does Erathos sync with Snowflake? The integration automatically syncs the core objects of Gainsight CS: - **Health Score:** current score and historical trends - **NPS:** responses, detractors, passives, and promoters - **Product Usage:** features used, frequency, and engagement - **Churn Risk:** alerts, signals, and actions taken - **Segments:** classification and customer segmentation criteria - **Interactions:** meetings, QBRs, and CS touchpoint history ### Why sync Gainsight CS with Databricks? In Databricks, Gainsight CS data is ready for machine learning models, advanced analytics, and ad hoc queries, within the same environment where your team already builds data pipelines. ### How it works Erathos connects to Gainsight CS via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Databricks costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Ready-to-use Gainsight CS connector Connect Gainsight CS to Databricks and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines. ### Total control over your Gainsight CS pipelines Configure frequency, sync type, and partitioning by table. Data arrives in Databricks ready for ML, analytics, and ad hoc queries—with predictable cost. ### End-to-end observability Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable. ## Centralizing Gainsight CS data in Databricks has never been easier. Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you automatically sync customer health, NPS, usage, and churn data to Databricks—with full observability into every run and intelligent alerts. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools. ### What Gainsight CS data does Erathos sync to Databricks? Erathos synchronizes customer Health data, NPS, product usage, segments, churn risks, and Gainsight CS interactions to Databricks. Scores and engagement metrics are also exported automatically. ### How often does Erathos synchronize data from Gainsight CS to Databricks? You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run—keeping the Gainsight CS pipeline efficient and Databricks costs predictable. ### What happens if a Gainsight CS sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the Gainsight CS connector? Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Databricks and start syncing immediately—no credit card required.