# Gainsight CS + BigQuery

> Bring customer health, NPS, and Gainsight CS usage data into BigQuery with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/gainsight-cs-bigquery
Em português: https://www.erathos.com/pipelines/gainsight-cs-bigquery

Gainsight's Customer Success product is a customer journey and success management solution that helps retain and engage users. Snowflake is a cloud-based data platform for data storage, integration, and analytics, offering scalability, flexibility, and cost efficiency.

With Erathos, your Gainsight CS data lands in BigQuery in minutes, ready to be joined with other business sources in ad hoc queries, without your team having to manage any ingestion infrastructure.

### What Gainsight CS data does Erathos sync with Snowflake?

The integration automatically syncs key Gainsight CS objects:

- **Customer Health (Health Score)**: current score and historical changes
- **NPS**: responses, detractors, passives, and promoters
- **Product Usage**: features used, frequency, and engagement
- **Churn Risks**: alerts, signals, and actions taken
- **Segments**: customer classification and segmentation criteria
- **Interactions**: meetings, QBRs, and CS contact history

### Why sync Gainsight CS with BigQuery?

In BigQuery, you can join Gainsight CS data with other business sources, running ad hoc queries in seconds on massive volumes without managing any infrastructure.

### How it works

Erathos connects to Gainsight CS via the official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and BigQuery costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight CS connector

Connect Gainsight CS to BigQuery and automatically sync customer health, NPS, product usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Total control over your Gainsight CS pipelines

Configure schedule, frequency, and sync type at the table level. Incremental synchronization processes only new or modified records—keeping BigQuery costs low and your analyses always up to date.

### End-to-end observability

Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.

## Centralizing Gainsight CS data in BigQuery has never been easier

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you can automatically sync customer health, NPS, product usage, and churn data to BigQuery—with full observability into every run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### Which Gainsight CS data does Erathos sync to BigQuery?

Erathos syncs customer Health data, NPS, product usage, segments, churn risk, and Gainsight CS interactions to BigQuery. Engagement scores and metrics are also exported automatically.

### How often does Erathos synchronize data from Gainsight CS to BigQuery?

You can configure synchronization frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed on each run, keeping the Gainsight CS pipeline efficient and BigQuery costs predictable.

### What happens if a Gainsight CS sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight CS connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to BigQuery and start syncing immediately—no credit card required.