# Gainsight CS + Amazon S3

> Bring customer health, NPS, and Gainsight CS usage data to Amazon S3 with Erathos. Analyze retention and churn with reliable pipelines and full observability.

Source: https://www.erathos.com/en/pipelines/gainsight-cs-amazon-s3
Em português: https://www.erathos.com/pipelines/gainsight-cs-amazon-s3

Gainsight's Customer Success product is a solution for customer journey and success management that helps retain and engage users. Snowflake is a cloud-based platform for data warehousing, integration, and analytics, offering scalability, flexibility, and cost efficiency.

With Erathos, Gainsight CS data arrives at Amazon S3 in organized, query-ready files, without your team having to write a single ETL script. This paves the way for queries via Athena or Spark and for archiving full history without the cost of a traditional data warehouse.

### What Gainsight CS data does Erathos sync with Snowflake?

The integration automatically syncs key Gainsight CS objects:

- **Customer Health Score** current score and historical trend
- **NPS** responses, detractors, passives, and promoters
- **Product Usage** features used, frequency, and engagement
- **Churn Risks** alerts, signals, and actions taken
- **Segments** customer classification and segmentation criteria
- **Interactions** meetings, QBRs, and CS touchpoint history

### Why sync Gainsight CS with Amazon S3?

In Amazon S3, Gainsight CS data is available in open formats, ready to be queried via Athena, Spark, or any analytics engine, without being tied to a specific data warehouse.

### How it works

Erathos connects to Gainsight CS via its official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Amazon S3 costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Each execution is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight CS connector

Connect Gainsight CS to Amazon S3 and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable, observable pipelines.

### Total control over your Gainsight CS pipelines

Configure the frequency, partitioning, and format of files generated in S3. Data arrives organized by date and time—ready for Athena, Spark, or any tool.

### End-to-end observability

Stop finding out about Gainsight CS issues only when the business team complains. Every run is logged with run time, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so health scores and retention data stay reliable.

## Centralizing Gainsight CS data in Amazon S3 has never been easier.

Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight CS connector, you automatically sync customer health, NPS, product usage, and churn data to Amazon S3 — with full observability into every run and intelligent alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight CS to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What data from Gainsight CS does Erathos sync to Amazon S3?

Erathos syncs customer Health data, NPS, product usage, segments, churn risk, and Gainsight CS interactions to Amazon S3. Scores and engagement metrics are also exported automatically.

### How often does Erathos synchronize data from Gainsight CS to Amazon S3?

You can configure the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental synchronization—only new or updated records are processed in each run, keeping the Gainsight CS pipeline efficient and Amazon S3 costs predictable.

### What happens if a Gainsight CS sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight CS connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Gainsight CS to Amazon S3 and start syncing immediately—no credit card required.