# Gainsight PX + ClickHouse

> Bring customer health scores, NPS, and Gainsight usage data into ClickHouse with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/gainsight-clickhouse
Em português: https://www.erathos.com/pipelines/gainsight-clickhouse

Gainsight is a customer success platform focused on helping companies maximize customer success and improve retention. It offers tools to monitor customer health, analyze data and feedback, and automate engagement processes. ClickHouse, in turn, is a high-performance, column-oriented SQL database management system for online analytical processing (OLAP), providing robust capabilities for large-scale data storage and analytics.

With Erathos, you can integrate Gainsight data into ClickHouse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to cross-reference this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Gainsight data does Erathos sync to ClickHouse?

The integration automatically syncs key Gainsight objects:

- **Customer Health (Health Score)** — current score and historical changes
- **NPS** — responses, detractors, passives, and promoters
- **Product Usage** — features used, frequency, and engagement
- **Churn Risks** — alerts, indicators, and actions taken
- **Segments** — customer classification and segmentation criteria
- **Interactions** — meetings, QBRs, and CS contact history

### Why sync Gainsight with ClickHouse?

With ClickHouse, you can run OLAP queries on Gainsight PX data in milliseconds, making it ideal for high-concurrency dashboards and high-volume time-series data.

### How it works

Erathos connects to Gainsight via official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (ranging from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Gainsight connector

Connect Gainsight to ClickHouse and automatically sync customer health, NPS, usage, and churn. Data-driven Customer Success with reliable and observable pipelines.

### Full control over your Gainsight pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable.

## Centralizing Gainsight data into ClickHouse has never been easier

Erathos is a data ingestion platform built for customer success and data teams. With our Gainsight connector, you can automatically sync customer health, NPS, product usage, and churn data into ClickHouse — with full observability over every pipeline run and smart alerts.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools.

### What Gainsight data does Erathos sync to ClickHouse?

Erathos synchronizes customer Health data, NPS, Product Usage, Segments, Churn Risks, and Interactions from Gainsight to Clickhouse. Engagement scores and metrics are also automatically exported.

### How often does Erathos sync data from Gainsight to ClickHouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs—only new or updated records are processed in each run, keeping your Gainsight pipeline efficient and your Clickhouse costs predictable.

### What happens if a Gainsight sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Gainsight connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Gainsight to Clickhouse and start syncing your data instantly — no credit card required.