# Gainsight PX + Azure Synapse > Bring customer health scores, NPS, and Gainsight usage data into Azure Synapse with Erathos. Start for free. Source: https://www.erathos.com/en/pipelines/gainsight-azure-synapse Em português: https://www.erathos.com/pipelines/gainsight-azure-synapse Gainsight is a customer success management platform designed to help companies maximize customer success and improve retention. It offers tools to monitor customer health, analyze data and feedback, and automate engagement processes. Azure Synapse, on the other hand, is an enterprise analytics service that accelerates time to insight across data warehouses and big data systems, bringing together the best of SQL technologies, Spark, and pipelines. With Erathos, you can integrate Gainsight data into Azure Synapse in just a few minutes. Our platform handles the entire data pipeline process into your analytics environment, allowing you to blend this data with other sources in your Data Warehouse. This frees up your time to focus on what really drives value — extracting valuable insights and making data-driven decisions. ### What Gainsight data does Erathos sync with Azure Synapse? The integration automatically syncs key Gainsight objects: - **Customer Health (Health Score)** — current score and historical trend - **NPS** — responses, detractors, passives, and promoters - **Product Usage** — features used, frequency, and engagement - **Churn Risks** — alerts, triggers, and actions taken - **Segments** — customer classification and segmentation criteria - **Interactions** — meetings, QBRs, and CS touchpoint history ### Why sync Gainsight with Azure Synapse? Inside Azure Synapse, you can integrate Gainsight PX data into the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale. ### How it works Erathos connects to Gainsight via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is tracked with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Ready-to-use Gainsight connector Connect Gainsight to Azure Synapse and automatically sync customer health, NPS, usage, and churn. Enable data-driven Customer Success with reliable and observable pipelines. ### Full control over your Gainsight pipelines Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use. ### End-to-end observability Stop finding out about Gainsight failures only after the business team complains. Every run is logged with run time, processed rows, and error context. Automated alerts via Slack, Discord, or email as soon as something behaves unexpectedly — so your health scores and retention data stay reliable. ## Centralizing Gainsight data in Azure Synapse has never been easier Erathos is a data ingestion platform for Customer Success and data teams. With the Gainsight connector, you can automatically sync customer health, NPS, usage, and churn data into Azure Synapse — with full observability of every pipeline run and smart alerts. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Gainsight to their data warehouse—with full observability into every run, zero maintenance, and none of the opacity of traditional market tools. ### What Gainsight data does Erathos sync to Azure Synapse? Erathos syncs customer Health, NPS, Product Usage, Segments, Churn risks, and Interactions from Gainsight to Azure Synapse. Engagement scores and metrics are also exported automatically. ### How often does Erathos sync data from Gainsight to Azure Synapse? You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping the Gainsight pipeline efficient and Azure Synapse costs predictable. ### What happens if a Gainsight sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the Gainsight connector? Yes. Every Erathos connector comes with a 14-day free trial. Connect Gainsight to Azure Synapse and start syncing immediately — no credit card required.