# Freshdesk + Snowflake

> Centralize Freshdesk tickets, conversations, and interactions into Snowflake with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/freshdesk-snowflake
Em português: https://www.erathos.com/pipelines/freshdesk-snowflake

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help businesses manage and automate support processes. Snowflake, on the other hand, is a serverless Big Data solution developed by Google, providing robust data storage and analytical capabilities at scale.

With Erathos, you can integrate data from Freshdesk into Snowflake in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to cross-reference data with other sources in your Data Warehouse. This frees up your time to focus on what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Freshdesk data does Erathos sync with Snowflake?

The integration automatically syncs the main Freshdesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and workload
- **SLAs** — compliance, violations, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — contact reason taxonomy

### Why sync Freshdesk with Snowflake?

In Snowflake, you can combine Freshdesk data with other sources using elastic compute, without competing for resources between different teams querying the same data simultaneously.

### How it works

Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and Snowflake costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Freshdesk connector

Connect Freshdesk to Snowflake in minutes. Tickets, interactions, SLAs, and agent data are automatically synced — ready for analysis without manual pipeline building.

### Full control over your Freshdesk pipelines

Configure sync frequency and sync type per table. Data arrives in Snowflake ready for secure sharing across teams and integration with BI and ML tools, without data duplication.

### End-to-end observability

No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.

## Centralizing Freshdesk data into Snowflake has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data into Snowflake — making your support data always available for analytics and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability for every run, zero maintenance, and none of the opacity of traditional tools on the market.

### What Freshdesk data does Erathos sync to Snowflake?

Erathos syncs Freshdesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) scores directly to Snowflake. Custom ticket fields and ticket categories are also automatically exported.

### How often does Erathos sync data from Freshdesk to Snowflake?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental syncs — only new or updated records are processed in each run, keeping your Freshdesk pipeline efficient and Snowflake costs predictable.

### What happens if a Freshdesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Snowflake and start syncing immediately — no credit card required.