# Freshdesk + Redshift

> Integrate data into Redshift with Erathos. Sync Freshdesk data with Erathos — an incremental, no-code pipeline with full observability.

Source: https://www.erathos.com/en/pipelines/freshdesk-redshift
Em português: https://www.erathos.com/pipelines/freshdesk-redshift

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help companies manage and automate their support processes. Postgres, on the other hand, is a highly robust and scalable open-source relational database management system. It supports a wide range of data types and advanced features.

With Erathos, your Freshdesk data lands in Redshift ready for analytics at scale within the AWS ecosystem, merging with other sources your team already centralizes in your cluster.

### What Freshdesk data does Erathos sync to PostgreSQL?

The integration automatically syncs the core Freshdesk objects:

- **Tickets** status, priority, assignee, and resolution time
- **Interactions** messages, replies, and conversation history
- **Agents** individual performance and support workload
- **SLAs** compliance, breaches, and metrics by category
- **CSAT** satisfaction scores and customer feedback
- **Tags and categories** contact reason taxonomy

### Why sync Freshdesk with Redshift?

In Redshift, you analyze Freshdesk data at scale within the AWS ecosystem, combining it with other sources already centralized in your cluster.

### How it works

Erathos connects to Freshdesk via its official API and syncs your data incrementally: only new or updated records are processed in each run, keeping pipelines fast and Redshift costs predictable. You choose the sync frequency (from 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: execution time, rows processed, error context, and instant alerts via Slack or email if anything goes wrong.

## Freshdesk data in Redshift in minutes

### Ready-to-use Freshdesk connector

Connect Freshdesk to Redshift and automatically export data. Centralize customer support data for analysis — no spreadsheets, no scripts.

### Complete control over your Freshdesk pipelines

Set the schedule, frequency, and sync type at the table level. Set the frequency and sync type per table. Incremental sync for Redshift — only new records are processed in each run, without reprocessing everything from scratch and with predictable AWS costs.

### End-to-end observability

Stop finding out about Freshdesk issues only after the business team complains. Every run is logged with execution time, processed rows, and error context. Get automatic alerts via Slack, Discord, or email as soon as something goes off track — so your data stays fresh for analysis.

## Centralizing Freshdesk data in Redshift has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you automatically centralize tickets, agents, and support metrics in Redshift — always up-to-date data, complete observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse—with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### What Freshdesk data does Erathos sync to Redshift?

Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your Data Warehouse, enabling comprehensive support analytics.

### How often does Erathos sync data from Freshdesk to Redshift?

You can set the sync frequency from every 5 minutes up to once a day, at the table level. Erathos uses incremental sync—only new or updated records are processed on each run, keeping your Freshdesk pipeline efficient and Redshift costs predictable.

### What happens if a Freshdesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Redshift and start syncing right away — no credit card required.