# Freshdesk + PostgreSQL

> Centralize Freshdesk tickets, conversations, and interactions in PostgreSQL with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/freshdesk-postgresql
Em português: https://www.erathos.com/pipelines/freshdesk-postgresql

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help companies manage and automate their support processes. Postgres, on the other hand, is a highly robust and scalable open-source relational database management system. It supports a wide range of data types and advanced features.

With Erathos, your Freshdesk data lands in PostgreSQL as a reliable operational source, ready to power internal applications or reporting using standard SQL, without manual sync scripts.

### What Freshdesk data does Erathos sync to PostgreSQL?

The integration automatically syncs key Freshdesk objects:

- **Tickets** status, priority, assignee, and resolution time
- **Interactions** messages, replies, and conversation history
- **Agents** individual performance and support workload
- **SLAs** compliance, breaches, and metrics by category
- **CSAT** satisfaction ratings and customer feedback
- **Tags and categories** taxonomy of contact reasons

### Why sync Freshdesk to PostgreSQL?

In PostgreSQL, your Freshdesk data is available as a reliable operational source, ready to power internal applications or analytics using standard SQL.

### How it works

Erathos connects to Freshdesk via its official API and syncs your data incrementally: only new or updated records are processed on each run, keeping pipelines fast and PostgreSQL costs predictable. You choose the sync frequency (ranging from 5 minutes to daily), the objects to sync, and the target dataset. Every run is logged with full observability: execution time, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Ready-to-use Freshdesk connector

Connect Freshdesk to PostgreSQL in minutes. Tickets, interactions, SLAs, and agent data are automatically synced—ready for analysis with no manual processing.

### Total control over your Freshdesk pipelines

Configure sync frequency and type by table. Erathos uses intelligent UPSERT in PostgreSQL—ensuring data consistency even during reprocessing.

### End-to-end observability

No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.

## Consolidating Freshdesk data in PostgreSQL has never been easier.

Erathos is a data ingestion platform for support and data teams. With the Freshdesk connector, you automatically centralize tickets, interactions, SLAs, and customer support data in PostgreSQL — support data always available for analytics and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse—with full observability into every pipeline run, zero maintenance, and none of the opacity of traditional market tools.

### What Freshdesk data does Erathos sync to PostgreSQL?

Erathos syncs Freshdesk Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction Ratings (CSAT) to PostgreSQL. Custom ticket fields and support categories are also automatically exported.

### How often does Erathos synchronize data from Freshdesk to PostgreSQL?

You can configure sync frequency at the table level, from every 5 minutes up to once a day. Erathos uses incremental sync—only new or updated records are processed on each run, keeping your Freshdesk pipeline efficient and PostgreSQL costs predictable.

### What happens if a Freshdesk synchronization fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context—not just "job failed." Smart retries handle transient errors, and every execution is logged with run time, processed rows, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to PostgreSQL and start syncing immediately—no credit card required.