# Freshdesk + ClickHouse

> Centralize Freshdesk tickets, conversations, and interactions into ClickHouse with Erathos. Start for free.

Source: https://www.erathos.com/en/pipelines/freshdesk-clickhouse
Em português: https://www.erathos.com/pipelines/freshdesk-clickhouse

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help companies manage and automate their support processes. ClickHouse, on the other hand, is a fast open-source OLAP database management system that provides robust large-scale data storage and analytics capabilities.

With Erathos, you can integrate data from Freshdesk to ClickHouse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your modern Data Warehouse. This way, your time is directed toward what actually drives value — extracting valuable insights and making more data-driven decisions.

### What Freshdesk data does Erathos sync to ClickHouse?

The integration automatically syncs key Freshdesk objects:

- **Tickets** — status, priority, assignee, and resolution time
- **Interactions** — messages, replies, and conversation history
- **Agents** — individual performance and ticket volume
- **SLAs** — compliance, violations, and metrics by category
- **CSAT** — satisfaction ratings and customer feedback
- **Tags and categories** — taxonomy of contact reasons

### Why sync Freshdesk with ClickHouse?

In ClickHouse, you can run OLAP queries on your Freshdesk data in milliseconds, making it ideal for highly concurrent dashboards and high-volume time-series data.

### How it works

Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run, keeping pipelines fast and ClickHouse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Each execution is logged with full observability: run time, rows processed, contextual error logs, and instant alerts via Slack or email if anything goes wrong.

## Data in your data warehouse in minutes

### Out-of-the-box Freshdesk connector

Connect Freshdesk to ClickHouse in minutes. Sync tickets, interactions, SLAs, and agent data automatically — ready for analysis without manual pipeline building.

### Full control over your Freshdesk pipelines

Configure frequency and sync mode on a per-table basis. Data lands in ClickHouse optimized for OLAP queries, delivering millisecond-level analytics even across millions of rows.

### End-to-end observability

No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date.

## Centralizing Freshdesk data into ClickHouse has never been easier

Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data into Clickhouse — keeping your support data always ready for analysis and dashboards.

## FAQ

### What is Erathos and how can it help my company?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability for every run, zero maintenance, and none of the opacity of traditional tools on the market.

### Which Freshdesk data does Erathos sync to ClickHouse?

Erathos syncs Tickets, Interactions, Agents, SLAs, Tags, and Customer Satisfaction (CSAT) ratings from Freshdesk to ClickHouse. Custom ticket fields and ticket categories are also exported automatically.

### How frequently does Erathos sync data from Freshdesk to Clickhouse?

You can configure the sync frequency from every 5 minutes to daily, at the table level. Erathos uses incremental sync—only new or updated records are processed in each run, keeping your Freshdesk pipeline efficient and ClickHouse costs predictable.

### What happens if a Freshdesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector comes with a 14-day free trial. Connect Freshdesk to Clickhouse and start syncing immediately — no credit card required.