# Freshdesk + BigQuery

> Integrate data into BigQuery with Erathos. Sync Freshdesk data with Erathos, an incremental, no-code pipeline with full observability.

Source: https://www.erathos.com/en/pipelines/freshdesk-bigquery
Em português: https://www.erathos.com/pipelines/freshdesk-bigquery

Freshdesk is a cloud-based customer support platform that offers a variety of tools to help companies manage and automate support operations.

With Erathos, you can integrate Freshdesk data into BigQuery in just a few minutes. Our platform handles the entire data movement process into your serverless data warehouse and makes it easy to combine that data with other sources. That way, your time is focused on what really creates value — extracting insights and making data-driven decisions.

### Which Freshdesk data does Erathos sync with BigQuery?

The integration automatically syncs Freshdesk's main objects:

- **Tickets and cases** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and ticket reasons
- **Satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Freshdesk with BigQuery?

In BigQuery, you can combine this data with product, revenue, and customer satisfaction metrics — joining sources with standard SQL and per-query billing. Native integration with Looker Studio, Vertex AI, and BQML enables advanced analytics without additional infrastructure.

### How it works

Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed in each run. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination in BigQuery. The sync uses incremental processing that handles only new or updated records — keeping BigQuery costs predictable. You choose the sync frequency, the objects to sync, and the destination dataset. Each run is logged with full observability: runtime, rows processed, and alerts via Slack or email.

## Freshdesk data in BigQuery in minutes

### Freshdesk connector ready to use

Connect Freshdesk to BigQuery and automatically export data. Centralize customer support data for analysis — no spreadsheets and no scripts.

### Full control over your Freshdesk pipelines

Configure sync schedule, frequency, and sync type at the table level. Configure sync schedule, frequency, and sync type at the table level. Incremental sync processes only new or changed records, keeping BigQuery costs low and your analytics always up to date.

### End-to-end observability

Stop finding Freshdesk issues only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something deviates from expected behavior — so your data stays fresh for analytics.

## Centralizing Freshdesk data in BigQuery has never been this simple

Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you automatically centralize tickets, agents, and support metrics in BigQuery — always up-to-date data, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior of traditional market tools.

### Which Freshdesk data does Erathos sync to BigQuery?

Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction with your data warehouse, enabling full support analytics.

### How often does Erathos sync data from Freshdesk to BigQuery?

You can set the sync frequency from every 5 minutes up to daily, at the table level. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshdesk pipeline efficient and BigQuery costs predictable.

### What happens if a Freshdesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to BigQuery and start syncing right away — no credit card required.