# Freshdesk + Azure Synapse > Centralize Freshdesk tickets, conversations, and interactions in Azure Synapse with Erathos. Start for free. Source: https://www.erathos.com/en/pipelines/freshdesk-azure-synapse Em português: https://www.erathos.com/pipelines/freshdesk-azure-synapse Freshdesk is a cloud-based customer support platform that offers a variety of tools to help businesses manage and automate their support processes. Azure Synapse, on the other hand, is a serverless Big Data solution developed by Microsoft that provides robust large-scale data storage and analytics capabilities. With Erathos, you can integrate Freshdesk data into Azure Synapse in just a few minutes. Our platform handles the entire data movement process to your analytical environment, allowing you to blend this data with other sources in your Data Warehouse. This way, your time is focused on what actually drives value—extracting valuable insights and making more data-driven decisions. ### What Freshdesk data does Erathos sync to Azure Synapse? The integration automatically syncs the main Freshdesk objects: - **Tickets** — status, priority, assignee, and resolution time - **Interactions** — messages, replies, and conversation history - **Agents** — individual performance and ticket queue load - **SLAs** — compliance, violations, and metrics by category - **CSAT** — satisfaction ratings and customer feedback - **Tags and categories** — taxonomy of contact reasons ### Why sync Freshdesk with Azure Synapse? In Azure Synapse, you integrate Freshdesk data with the Microsoft ecosystem: Power BI for executive dashboards, Azure Data Factory for orchestration, and distributed analytics at enterprise scale. ### How it works Erathos connects to Freshdesk via the official API and syncs your data incrementally—only new or updated records are processed in each run, keeping pipelines fast and Azure Synapse costs predictable. You choose the sync frequency (from every 5 minutes to daily), the objects to sync, and the destination dataset. Every run is logged with full observability: runtime, rows processed, errors with context, and instant alerts via Slack or email if anything goes wrong. ## Data in your data warehouse in minutes ### Out-of-the-box Freshdesk connector Connect Freshdesk to Azure Synapse in minutes. Automatically sync tickets, interactions, SLAs, and agent data — ready for analysis with zero manual pipeline engineering. ### Full control over your Freshdesk pipelines Configure sync frequency and type per table. Data arrives in Azure Synapse integrated with the Microsoft ecosystem, Power BI, Azure Data Factory, and ML pipelines ready for use. ### End-to-end observability No more finding out about Freshdesk failures only after the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email the moment anything goes off track — with SLAs and satisfaction metrics always up to date. ## Centralizing Freshdesk data into Azure Synapse has never been easier Erathos is a data ingestion platform for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, interactions, SLAs, and customer service data in Azure Synapse — keeping your support data always ready for analysis and dashboards. ## FAQ ### What is Erathos and how can it help my company? Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability for every run, zero maintenance, and none of the opacity of traditional tools on the market. ### Which Freshdesk data does Erathos sync to Azure Synapse? Erathos syncs tickets, interactions, agents, SLAs, tags, and customer satisfaction ratings (CSAT) from Freshdesk to Azure Synapse. Custom ticket fields and ticket categories are also exported automatically. ### How often does Erathos sync data from Freshdesk to Azure Synapse? You can configure table-level sync frequencies ranging from every 5 minutes to daily. Erathos uses incremental syncs—processing only new or updated records on each run—keeping your Freshdesk pipeline efficient and Azure Synapse costs predictable. ### What happens if a Freshdesk sync fails? Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just "job failed." Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours. ### Is there a free trial period for the Freshdesk connector? Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Azure Synapse and start syncing immediately — no credit card required.