# Freshdesk + Azure SQL Server

> Move tickets, agents, and support metrics from Freshdesk to Azure SQL Server with Erathos. Get started for free.

Source: https://www.erathos.com/en/pipelines/freshdesk-azure-sql-server
Em português: https://www.erathos.com/pipelines/freshdesk-azure-sql-server

Freshdesk is a cloud-based customer support platform that offers a range of tools to help companies manage and automate support workflows.

With Erathos, you can integrate Freshdesk data into Azure SQL Server in just a few minutes. Our platform handles the entire data movement process into your relational database in Azure and lets you combine that data with other sources. That way, your time is focused on what truly creates value — turning data into insights and making data-driven decisions.

### Which Freshdesk data does Erathos sync with Azure SQL Server?

The integration automatically syncs Freshdesk’s core objects:

- **Tickets and requests** — status, priority, channel, and response time
- **Contacts and customers** — interaction history and profile data
- **Agents** — workload, SLA, and performance metrics
- **Categories and tags** — classifications and ticket reasons
- **Satisfaction (CSAT)** — ratings, comments, and timestamps
- **SLA and metrics** — resolution time, first response time, and escalations

### Why sync Freshdesk with Azure SQL Server?

In Azure SQL Server, you can connect this data to the Microsoft ecosystem — Power BI for executive dashboards, Azure Data Factory for orchestration, and Azure Synapse for large-scale analytics. It’s ideal for teams already operating in the Azure cloud and needing reliable operational data in SQL Server.

### How it works

Erathos connects to Freshdesk via the official API and syncs your data incrementally — only new or updated records are processed on each run. You choose the sync frequency (from every 5 minutes to daily), which objects to sync, and the destination in Azure SQL Server. The sync uses intelligent UPSERTs in Azure SQL Server to ensure consistency even during reprocessing. You choose the sync frequency, the objects to sync, and the target database. Each run is logged with full observability: execution time, rows processed, and alerts via Slack or email.

## Freshdesk Data in Azure SQL Server in Minutes

### Ready-to-use Freshdesk connector

Connect Freshdesk to Azure SQL Server and automatically export data. Centralize customer support data for analysis — no spreadsheets and no scripts.

### Full control over your Freshdesk pipelines

Set the sync schedule, frequency, and type at the table level. Configure sync frequency and type per table. Erathos uses intelligent UPSERT on Azure SQL Server — ensuring data consistency and native integration with Power BI and the Microsoft ecosystem.

### End-to-end observability

Stop finding out about Freshdesk failures only when the business team complains. Every run is logged with runtime, processed rows, and error context. Automatic alerts via Slack, Discord, or email as soon as something goes off track — so your data stays fresh for analysis.

## Consolidating Freshdesk data in Azure SQL Server has never been simpler

Erathos is a data ingestion platform built for support and data teams. With the Freshdesk connector, you can automatically centralize tickets, agents, and support metrics in Azure SQL Server — always up-to-date data, full observability into every run, and zero maintenance.

## FAQ

### What is Erathos, and how can it help my business?

Erathos is a data ingestion platform built for reliability, transparency, and control. We help data teams connect tools like Freshdesk to their data warehouse — with full observability into every run, zero maintenance, and none of the black-box behavior you get from traditional market tools.

### Which Freshdesk data does Erathos sync to Azure SQL Server?

Erathos syncs Freshdesk tickets, conversations, agents, response times, SLAs, and customer satisfaction into your data warehouse, enabling comprehensive support analytics.

### How often does Erathos sync data from Freshdesk to Azure SQL Server?

You can configure sync frequency from every 5 minutes up to once a day, per table. Erathos uses incremental sync — only new or updated records are processed in each run, keeping the Freshdesk pipeline efficient and Azure SQL Server costs predictable.

### What happens if a Freshdesk sync fails?

Erathos automatically detects failures and sends alerts to your email, Slack, or Discord with full context — not just “job failed.” Smart retries handle transient errors, and every run is logged with runtime, rows processed, and error context so your team can debug in minutes, not hours.

### Is there a free trial period for the Freshdesk connector?

Yes. Every Erathos connector includes a 14-day free trial. Connect Freshdesk to Azure SQL Server and start syncing right away — no credit card required.